Service Delivery-Service Delivery Operations Lead

Project Role :
Service Delivery Operations Lead
Project Role Description :
Manage end-to-end operations for client deals and delivery capabilities for a complex offering. Own service quality, cost, and leadership of delivery teams. Contribute to solution development, growth and sales.
Must have skills :
Service Delivery
Good to have skills :
Oracle Database Administration
Minimum
12 year(s) of experience is required
Educational Qualification :
Engineering Graduate from reputed Institute / University
Key Reponsibilities :
1 Manage large multi cloud hybrid Infrastructure Datacenter operations
2 Ensure contractual SLAs are met and delivery is in green
3 Implement ITIL Processes and Automation
4 Drive innovation and cost optimizations
5 Manage Client and Stakeholders at Mid to Senior levels preferably in a large global environment
6 Hire, lead and provide managerial technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across
Technical Experience :
1 Candidate should have good working knowledge of
o Datacenter Services :
Cloud Ops : IaaS and PaaS Primarily Azure and AWS
Server Management: Windows, Unix, Linux ; Monitoring, Health checks, Patching of servers, Vulnerability remediation, Troubleshooting, Log analysis
Storage and Backup Management
Database Management
Network Management: Switching, Routing, Firewall, Load Balancer
o Workplace Services / End user computing
o Service Desk
o Drive Automation: through Scripts, DevOps,
Professional Attributes :
Good communication skill
NA