Service Delivery Officer-RL-Emerging Market (RL-EM)-Service

JOB ROLE :

· Handling personalized service requests of customers.

· Generation of timely business MIS.

· Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.

· Coordination with CPC/RPC/Investment desks for account opening of customers.

· Managing complaints of customers and ensuring their resolution within TAT.

JOB REQUIREMENT:

· Developing and maintaining banking relationships with a select group of high net worth customers

· Excellent communication skills with customer service orientation

· Courteous and polite.

· Good knowledge of Microsoft excels.

Understanding of banking norms and processes.