Service Delivery Officer-RL-Emerging Market (RL-EM)-Branch Operations

JOB ROLE :

• Handling personalized service requests of customers.

• Generation of timely business MIS.

• Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.

• Coordination with CPC/RPC/Investment desks for account opening of customers.

• Managing complaints of customers and ensuring their resolution within TAT.
  

JOB REQUIREMENT:

• Developing and maintaining banking relationships with a select group of high net worth customers

• Excellent communication skills with customer service orientation

• Courteous and polite.

• Good knowledge of Microsoft excels.

Understanding of banking norms and processes.