Service Delivery Officer-RL-Emerging Market (RL-EM)-Branch Operations

JOB ROLE :

• Handling personalized service requests of customers.
• Generation of timely business MIS.
• Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
• Coordination with CPC/RPC/Investment desks for account opening of customers.
• Managing complaints of customers and ensuring their resolution within TAT.

JOB REQUIREMENT:

• Developing and maintaining banking relationships with a select group of high net worth customers
• Excellent communication skills with customer service orientation
• Courteous and polite.
• Good knowledge of Microsoft excels.

Understanding of banking norms and processes.