Address
Form of work
SalaryWhat you can expect
As a UX designer you will work with Product and Engineering to understand, question, and analyse requirements and user jobs, explore design solutions, and validate them. You will work with the Design Team to produce high-quality design discovery and collaborate with the team on design.
About the Team
Zoom Customer Experience is an omnichannel contact center solution optimized for video and integrated into the same Zoom experience. Zoom Contact Center brings unified communications together with contact center capabilities. Ancillary products that often go with Contact Center is Workforce Engagement management. It is a grouping of Quality Management and Workforce Management designed to make a contact center more efficient and effective.
Responsibilities
Owning and lead the overall design strategy for the Workforce Engagement Management Integration and its overarching Zoom Customer Experience Integration.
Delivering a cohesive and innovative experience to help Zoom customers quickly push and pull data for their needs.
Working with the lead designers, integration lead designer, to build a suitable design architecture.
Creating admin experiences that are simple and elegant for Zoom customers.
Partnering with the design systems team and strategize for the growth of the Contact Center design systems and consistent design.
Advocating and enhancing the Zoom Brand experience within the design team and the cross- functional partners.
Fostering sustainable and quality design solutions by aligning the team’s knowledge of the problem and root cause.
Elaborating on the problem and root cause and designs solutions that encompass the overall strategy of the Contact Center.
What we’re looking for
8+ years of related experience as a UX designer
Have proficiency in Figma or the ability to adapt to it.
Possess knowledge of user experience design processes and methodology for web apps of user experience design processes
Be able to run usability testing and exposure to user research.
Be able to communicate and collaborate effectively
Portfolio link must be included in the resume
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.
