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Form of workOur organization is seeking qualified Technical Trainers stationed in the APAC region to provide local support and facilitate technical education for our customers, partners, and employees. At present, all our available trainers are based in NAM, and this has resulted in a shortage of trainers in APAC and EMEA regions, which, in turn, has had a significant impact on learner engagement. Providing virtual training from NAM to APAC and EMEA during local business hours has proven to be a complex task. As such, we are urgently seeking skilled trainers to help us expand our offerings and improve our global learning outcomes.Job DescriptionWe are currently looking for a Senior Technical Trainer who will be responsible for creating and presenting technical training for Forcepoint Cloud Security solutions.The role will be part of the Forcepoint Global Enablement Services organization, a global team of Sales Enablement Specialists, Technical Curriculum Developers, and Trainers who create and del...
Our organization is seeking qualified Technical Trainers stationed in the APAC region to provide local support and facilitate technical education for our customers, partners, and employees. At present, all our available trainers are based in NAM, and this has resulted in a shortage of trainers in APAC and EMEA regions, which, in turn, has had a significant impact on learner engagement. Providing virtual training from NAM to APAC and EMEA during local business hours has proven to be a complex task. As such, we are urgently seeking skilled trainers to help us expand our offerings and improve our global learning outcomes.Job DescriptionWe are currently looking for a Senior Technical Trainer who will be responsible for creating and presenting technical training for Forcepoint Cloud Security solutions.The role will be part of the Forcepoint Global Enablement Services organization, a global team of Sales Enablement Specialists, Technical Curriculum Developers, and Trainers who create and deliver modern and engaging highly technical training leveraging multiple delivery modalities, including instructor-led courses, self-paced learning paths, microlearning, e-learning, blended learning, and scenario-driven approaches.We are currently looking for a Senior Technical Trainer who will be responsible for creating and presenting technical training for Forcepoint Cloud Security solutions. The role will be part of the Forcepoint Global Enablement Services organization, a global team ofSales Enablement Specialists, TechnicalCurriculumDevelopers, and Trainerswho create and delivermodernandengaginghighly technicaltrainingleveragingmultiple delivery modalities, includinginstructor-led courses, self-pacedlearningpaths,microlearning, e-learning, blendedlearning,and scenario-drivenapproaches.As a part of this role, the candidate will be expected to deliver exceptional Technical Training on Forcepoint Cloud Security to external and internal Customers and Partners. Furthermore, the candidate will be responsible for the end-to-end design and development of technical training courses using their expertise in instructional design principles, adult-learning best practices, and various curriculum development tools and methodologies. They will ensure that the training materials are suitable for different audience capabilities and levels of technical expertise. They will be able to simplify and conceptualize technical material into practical training using innovative and creative approaches. They will collaborate with Forcepoint Curriculum Developers, Learning Program Managers, and business stakeholders worldwide to achieve their goals.The ideal candidate should have a strong background in Cloud Security and Cybersecurity computing platforms such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform. They must also possess in-depth knowledge of security concepts and practices, such as encryption, access control, data protection, and Secure Access Service Edge (SASE) technologies.Additional Job DescriptionKey Performance AreasThe following are the key responsibilities of the Cloud Security Trainer at Forcepoint:
- Build knowledge of and stay current in Forcepoint products, solutions, and associated offerings.
- Act as technical training lead across all delivery modalities for an individual Forcepoint product/solution.
- Provide intermediate-level and advanced-level technical education and training in both formal and informal instructional settings on 2-3 Forcepoint products in virtual and classroom delivery.
- Deliver blended modality (virtual and classroom attendees) courses.
- Participate in beta deliveries of new courses and drive continual improvement of assigned courses based on feedback.
- Create, update, troubleshoot, and maintain complex virtual lab environments.
- Become a technical expert on Forcepoint cyber-security portfolio and their interaction with 3rd party network services/devices.
- Understand and be able to explain/train on product architecture and internal module workflow.
- Design and create highly technical, detailed, and engaging training using multiple delivery modalities on Forcepoint Cloud Security
- Work with Subject Matter Experts to ensure that all technical content in assigned courses is relevant and up to date.
- Update or amend previously developed technical training courses to meet current standards or solution requirements.
- Use sound instructional design techniques to analyze, design, and develop technical training courseware.
- Define appropriate learning objectives and create knowledge checks and assessment questions to validate learners' knowledge based on course content.
- Create media assets or leverage existing investments, perform image manipulation/optimization, and modify design layout to suit changes in the content.
- Drive all quality reviews, including user acceptance testing for all assigned courses.
- Participate in e-learning development as SME, content reviewer, and narrator.
- Act as Project Manager to lead medium team activities during training improvement projects across multiple products.
- Exercise independent judgment in developing methods, techniques, and criteria for achieving objectives.
- Develop strategies and set functional training direction for training delivery.
- Participate in cross-organizational, multi-function teams with scope outside of training.
- Provide mentoring and coaching to other members of the technical training team.
- A Computer Science, Instructional Design Degree, or equivalent work experience.
- 5+ years delivering technical training courses for enterprise-class software, appliances, and cloud-based solutions supporting a global software or cybersecurity company.
- 5+ years of experience in the corporate training space, specifically in the execution of all phases of technical training curriculum development and delivery.
- Understanding of and experience with developing technical training content suitable for global cultures.
- Excellent written and verbal English skills for documentation development, curriculum development, editing, and communication.
- Relevant experience in Cloud Security Posture Management, SD-WAN, CASB, Web, and Email Cloud Security technologies.
- High level of competency in Cloud platforms, such as Azure, AWS, or Google Cloud. Ideally, knowledge of multiple platforms.
- Experience with Linux, Kubernetes, networking, and infrastructure fundamentals in a multi-region microservice architecture environment.
- Industry-relevant professional certifications are a plus: AWS, Azure, CISSP, SSCP, or equivalent experience.
- Experience with Analytics / Machine Learning / Deep Learning is a plus.
