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Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
Reporting to the Installments PMO Leader, this position will provide Project Program Management leadership and process transformation coaching for the Payment Platform Technology organization specifically in the Installments and Crypto space.
This group has a significant impact on Visa’s platform capabilities, and future revenue streams. The responsibilities will holistically encompass working across all business and technical units within Visa to drive overall program success in a shared services delivery model. Comprehensive day-to-day agile transformation, coaching, mentoring, change management and leadership of special technology programs will be required.
The responsibilities will include but are not limited to process championship, agile transformation coaching, managing global initiatives to deliver on the strategy, collaborating effectively with a global team of POs, Tech Leads, Operations, PMO and Support for Workforce planning, Executive program reporting, Roadmap establishment, Program Planning, Budgeting, Resource management, Capacity Modeling, Scrum Process improvements, comprehensive release planning, reporting, tracking success metrics, agile transformation championing, and team motivation. This position will work closely with key leaders across Technology teams, with all levels of management within the organization. This role will include ensuring leadership principles are embraced and agile best practices are being leveraged across the program, and project scrum lifecycle.
A strong candidate will have a solid experience in people influence, change management, technology program management, x-functional team leadership, technology operations, as well as superb skills in communications, business analysis, problem-solving, cross-team coordination, communications, agile best practices, team building, processes, and change management.
The ideal candidate is not just a manager, facilitator or project plan tracker but ensures things get done in the right way and the teams are healthy, engaged, and motivated. The ideal candidate must have a humane and a make it happen attitude, while influencing positive change. Requires excellent skills in agile tools, presentation aptitude, planning, and analytics. This position requires collaboration globally especially Singapore, Austin, Bangalore, Foster City, Europe, hence this person should have some flexibility to work late night/early hours as required.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications
- 8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.
Preferred Qualifications
- Bachelors or Master’s degree with a STEM focus (Science, Technology, Engineering or Math) or equivalent.
- Agile coaching skills and transformation experience
- Expertise in program / portfolio management with financial and budget management experience in a product delivery environment.
- Exceptional knowledge of Agile/Scrum/Lean principles and practices
- Excellent ability to understand architectural and technical aspects of product development.
- Strong knowledge of SDLC principles and practices.
- Direct management of project / Program Managers and experience with coaching for success
- Exceptional collaboration and partnership skills in a global environment with cross-functional teams.
- Excellent oral, written, and presentation skills for effective communication with multiple organizational levels.
- Strong leadership, enthusiasm, and accountability with high attention to detail and quality for all work products.
- Entrepreneurial and flexible, strategic thinker who can balance strategy with detailed, flawless execution.
- Expert in the use of program and agile process management tools.
- Project Management Professional (PMP) certification and Change Agent Certification is strongly preferred. PMI Agile Certified Practitioner (PMI-ACP), Scaled Agile Framework Program Consultant (SAFe SPC), Certified Stanford Advanced Senior Program Manager (SAPM), and/or Lean Six Sigma certifications also preferred. Certifications must be current and in good standing.
- Financial services and payments network experience is a plus. Knowledge of Visa's financial practices and technology processes is a plus but not required.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
