Address
Form of workAnalyzes business requirements/functional designs to resolve the feasibility of design within time and cost constraints. Designs software systems.ResponsibilitiesRequirements Analysis• Reviews, analyzes, and gives feedback on requirements/functional designs• Attends and engages in requirement definition meetingsSoftware/Application Architecture• Participates and leads the architectural review processSoftware Design• Designs for larger improvements, projects and cross system/functional improvements• Conducts design reviews, provides technical leadershipDevelopment/Coding• Develops and maintains code for larger improvements, projects and integrations• Fixes defects and participates and conducts peer code review• Follows and proposes design and coding standards and processes• Conducts code performance analysis, tuning and reviewApplication QA• Develops unit and multi-functional tests, develops test strategies, implements test cases, logs issues, manages issues, recommends t...
Analyzes business requirements/functional designs to resolve the feasibility of design within time and cost constraints. Designs software systems.ResponsibilitiesRequirements Analysis• Reviews, analyzes, and gives feedback on requirements/functional designs• Attends and engages in requirement definition meetingsSoftware/Application Architecture• Participates and leads the architectural review processSoftware Design• Designs for larger improvements, projects and cross system/functional improvements• Conducts design reviews, provides technical leadershipDevelopment/Coding• Develops and maintains code for larger improvements, projects and integrations• Fixes defects and participates and conducts peer code review• Follows and proposes design and coding standards and processes• Conducts code performance analysis, tuning and reviewApplication QA• Develops unit and multi-functional tests, develops test strategies, implements test cases, logs issues, manages issues, recommends testing frameworks, records and runs automated test scripts, and crafts automated test scriptsDevOps• Defines roadmap of automation tools and its value to software engineering practices• Drives infrastructure requirements• Reviews release planning and deployment lists• Ensures quality and completeness of deploymentsSoftware Reliability & Support Engineering• Defines roadmap of production change control and its value to software engineering practices• Drives certification processes working with cross-domain teams• Takes accountability of the Operational SLAs• Responsible for the debugging of L2 & L3 incidents/problemsReporting• Responsible for status reporting• Defines and drives release management planningTechnical Project Management• Provides level of effort (LOE)• Leads assigned development tasks to schedule/plan, provides leadership and planning for completing development for large improvementsServiceNow projectsQualifications• 7+ years experienceServiceNow• Bachelor's in Computer Science or Computer Engineering• 7+ Years of Experience in ServiceNOW development• 3+ Years of hands-on experience in large and sophisticated ServiceNOW implementations• Experience in implementing CSM, Order Management for Telecommunications & Service Portals• Understand and have experience capturing detailed solution requirements and converting those into technical solutions• Craft and develop applications, processes, integrations and solutions to support the requirements per organization established development practices• Working under the oversight of the Innovation architect and in collaboration with all other members of the ServiceNow team• Strong technical experience in Service Portal development (widgets, scripts, UI pages, UI objects)• Strong modular code/scripting philosophy• Builds and configures Business Rules, Script Includes, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages and UI Macros• Experience with Flow Designer and UI Builder• Experience in scripting to call APIs (REST/SOAP APIs)• Prior experience in web-based development languages (JavaScript, HTML, CSS, AJAX, Angular JS)• Experience with Agent Workspace, Case Management, Omni-Channel, Self-Service, Knowledge Management• Sophisticated problem solving skills required• Development using the Agile methodology• Experience in Telecom domain would be a plus• Certified application developer and Micro certification in flow designer would be a plus
