AddressEnvestnet is seeking a passionate and talented Senior Service Desk Analyst to join our Enterprise Services team.
Envestnet, Inc. (NYSE: ENV) is transforming the way financial advice and wellness are delivered. Our mission is to empower advisors and financial service providers with innovative technology, solutions, and intelligence to make financial wellness a reality for everyone.
Since our founding 20 years ago, we are fully vested in helping people live an intelligent financial life. If you love the idea of working in a Fintech company with the environment and excitement of a start-up where you are making everyday impact - then read on.
Job Responsibilities:
- Responds to all calls received by the Help Desk (Phone, Email, Chat, Web) and ensures that each Help Desk call received is logged.
- Provide a round-the-clock contact for all support related issues providing advanced first level technology support
- First point of contact for providing support for all IT applications and systems to internal end users.
- Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issue.
- User administration in Active Directory, Office 365 and other user management tools.
- Support incident resolution process and focus on problem resolution priorities seeking to minimize incidents.
Required Qualifications:
- 2+ years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support
- Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential
- Experience with LAN and WAN networks
- Experience supporting Microsoft O365 environments
- Remote access, Citrix and VPN troubleshooting experience
- Willingness to work in 24/7 environment & night shifts
- Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation would be an advantage
Preferred Qualifications:
- Bachelor's Degree in Computer Science, Computer Engineering, or a related field
About Us:
Envestnet is a leading independent provider of technology‐enabled investment and practice management solutions to financial advisors who are independent, as well as those who are associated with small or mid‐sized financial advisory firms and larger financial institutions. Envestnet's technology is focused on addressing financial advisors' front, middle, and back‐office needs while leveraging our platform to grow their businesses and expand client relationships.
We offer a highly competitive compensation and benefits package as well as the excitement, challenges, and rewards of a fast-growing, entrepreneurial company.
