Senior Product Support Engineer - W5712

Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto Building Success Together , Nisum has grown to over 1,800 professionals across the United States, Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in todays world, with immersive and seamless experiences across digital and physical channels.
What You'll Do
Adept at performing Root-cause analysis of complex problems involving multiple parties, networks, hardware, and software that relates to distributed cloud-based systems concerning scaling, performance or network issues.
Diagnose, isolate, and debug production issues to quickly resolve. customer-facing incidents.
Performs proactive analysis and troubleshooting to predict and prevent production incidents.
What You Know
A minimum of 8+ years of experience and minimum of 4 years in production support.
Should have strong systems background and be conversant with Application Development Technologies. Provides recommendations for and help troubleshoot Java based systems including Core Java, JVM internals, Garbage collection, Memory management, Unix OS, Database (RDBMS/NoSQL), Apache Kafka.
Should have good understanding of Networking: Understanding and performing TCP dumps, snoop, and other network sniffers. Understands and applies knowledge of most protocols (TCP/IP, HTTP, UDP, etc.) and types of Load Balancers.
4+ years of experience of working in Cloud based systems preferably Microsoft Azure
Working knowledge of Web related technologies including DNS, HTTP, HTTPS, and SSL Certificates
2+ Experience in Python and Shell scripting.
Conversant with APM tools like App Dynamic, Data Dog or Dynatrace in order of preference.
Experience with Log Analytics systems like Azure Analytics and Splunk, OpenSearch in order of preference.
Experience with monitoring tools like Graphana and Nagios in order of prefrence
Experience with Jenkins based CI/CD processes for release management.
3+ years experience in a technical support role. Act as Level 3 support on 24/7 on-call rotation. As needed act as an escalation point for Engineering Support and escalate to Engineering team for assistance and troubleshooting.
4+ years of experience of working in Cloud based systems preferably Microsoft Azure or Google Cloud in order of preference.
4-year degree (Computer Science, Information Systems, or related functional field)
Good To Have
Experience of working on Analytical Data River/Lake systems like Snowflake will be highly preferred.
Should be able to design new tools to monitor and smart alerts that help discover failures/issues in a timely fashion and work with engineers to identify root cause and fix issues.
Experience with ServiceNow or similar ITSM Service Management tools
Working experience in an e-Commerce retail environment.
Experience with configuration management tools such as Ansible, Chef and Puppet
Education
A bachelor's degree in information technology, software development management, software engineering, computer science, or a related field.
Benefits
In addition to competitive salaries and benefits packages, Nisum India offers its employees some unique and fun extras:
Continuous Learning - Year-round training sessions are offered as part of skill enhancement certifications sponsored by the company on a need basis. We support our team to excel in their field.
Parental Medical Insurance - Nisum believes our team is the heart of our business and we want to make sure to take care of the heart of theirs. We offer opt-in parental medical insurance in addition to our medical benefits.
Activities -From the Nisum Premier League's cricket tournaments to hosted Hack-a-thon, Nisum employees can participate in a variety of team-building activities such as skits, and dances performance in addition to festival celebrations.
Free Meals - Free snacks and dinner is provided on a daily basis, in addition to subsidized lunch.
Nisum is an Equal Opportunity Employer and we are proud of our ongoing efforts to foster diversity and inclusion in the workplace,