AddressJob Profile – CSE – Customer Support Executive/Technical Support
Executive
Work From Office - Job Location: Jaipur
Salary – 3,24,000 CTC to 4,08,000 CTC (Annual Income) – Depends on Interview, Experience and qualification
Responsibilities:
- To escalate the queries of the customer via call, phone & Chat, mail.
- Resolve the customer issue for international customers.
- To provide the best resolution to the customers.
- Maintain the better relationship with the customers.
- Meet the customer’s requirements and provide them satisfaction with the best resolution of their queries.
Requirements:
- Qualification: 12th Pass
- Minimum 6 months Experience Required
- Good communication skill (Verbal & Written) – Most Important
- Basic Computer Knowledge
- Flexible (24/7) environment = 9 hours – Night, Noon, Day – Business req.
- 6 days Working
Additional Benefits for Candidates
- Relocation bonus of Rs. 10,000 ( International process) after probation period - 3 month
- Free Guest House Accommodation for 15 days from Teleperformance = only Stay
- Travel tickets reimbursement up to Rs.700.
- Candidate are eligible for an IJP - Internal Job Posting after 12 months. – Across INDIA
- 18-24 month – eligible for abroad
Why Relocation?
- Cost of living is less as compared to metro cities; PG is available in the range of 3.5 to 5K.
- The city has small dimensions and hence travel time from any corner to office would be less, henceforth a person will be able to invest his time for a hobby/ higher studies or even watch a movies.
- It is a peaceful city and hence are safe for both male and female candidates.
- There are also a lot of historic places for picnic and weekend getaway.
- A variety of Non-Veg and Veg options are available at reasonable price.
In fact, the future of BPO is in Tier 2 cities. Teleperformance was the first one to start this keeping in regards the low cost benefits and healthy work life balance.
Interview process:
Brief about Interview and profile
HR Round - Telephonic
Operation round – Video – Zoom/MS Teams
Validation round (At Jaipur office)
Docs Verification
Versant test
We will provide LOI post selection and candidates should be join within 3-5 days from interview.
There will be no leaves for initially 90 days apart from week offs.
Job Type: Full-time
Salary: ₹324,000.00 - ₹408,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Experience:
- total work: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
Work Location: In person
