Company

EquinitiSee more

addressAddressDehradun, Uttarakhand
CategoryAdmin

Job description

Management Level

H

Job Title: Senior Pensions Administrator - Fixed Term Contract 12 months

Reports to: Team Manager

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQs vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

This is a fantastic opportunity for a candidate with exceptional administration and service skills and experience. You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration. Equiniti is committed to promoting from within our business and for driven and ambitious candidates future roles may include team leadership or more strategic operations roles across our business sectors.

Working as part of our Pensions Administration Team, the successful candidate will have a minimum of 3 years pension experience and will undertake a wide range of activities

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

  • Provision of administration service including calculation of member benefits to customers as per Service Level Agreements
  • Maintenance of up to date filing and records for department, checking the integrity of customer data
  • Processing of a wide range of routine and non-routine documentation within defined procedures
  • Resolving customer enquiries (oral and written) based on competent working knowledge of the customer requirements (and case history)
  • Drafting of non-standard correspondence in response to customer enquiries
  • Inputting customer details and accesses customer information
  • Collating and analysing data and produces routine reports, schedules and summaries in order to update customer records in the team leaders absence.
  • Identifying process improvements in immediate area of work responsibility and in the wider Equiniti environment to support continuous improvement across the business.
  • Overseeing and checking the work of less experienced Team members
  • Coaching and supporting colleagues with technical guidance and identify team members training needs
  • Be a point of referral for complex/sensitive queries
  • Work allocation within the team
  • Carrying out projects and ad-hoc activities as determined by Team Leader
  • Assisting the Team Leader by deputising as required to attend meetings, lead huddles and complete return to work meetings in Team Leaders absence
  • Skills, Capabilities and Attributes

    The successful candidate will demonstrate the following skills and behaviours:

  • Excellent attention to detail and capable of following defined processes and procedures
  • Superior communication skills: written and oral
  • Strong desire to deliver exceptional customer service
  • Proven track record of quality, timely delivery
  • Excellent ability to develop positive and productive working relationships
  • Good IT skills and a willingness and aptitude to learn a variety of systems
  • A minimum of 3 years Defined Contributions Pensions Knowledge
  • Able to work on own initiative
  • Experience of working on and in part leading projects
  • We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

    Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

    Candidate Profile

    Equiniti is looking for .

    Education : Any Graduate / Post Graduate

    Refer code: 948906. Equiniti - The previous day - 2024-03-10 16:59

    Equiniti

    Dehradun, Uttarakhand

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