- Lead on the resolution of escalated incidents and problems, ensuring business service level targets are achieved.
- Own the successful fulfilment of service requests and changes, within the agreed timelines.
- Support the ongoing development of the global network by working closely with the architecture team on Network projects.
- Maintain and manage the global network monitoring platform, ensuring it consistently meets the demands of the business.
- Support the development of operational business processes and successful delivery of service improvement opportunities.
- Be point of technical authority for the NOC team members, providing Technical / Operational assistance and guidance.
- Develop key relationships with stakeholders across the business.
- Drive best practice, proactivity and innovation; enabling our customers to have the best customer experience.
- Maintain technical and process documentation within the Network Support function.
- Provide operational cover and support for the 24/7 global NOC team.
- Be involved in directly supporting the successful delivery of major sporting events to our global customer base.
- Previous experience of working within a network operations department.
- Minimum of 3 years experience within an equivalent 2nd line Network Support role.
- Strong demonstrable experience in supporting, maintaining and developing a complex Cisco routing and switching network environment.
- Previous experience in supporting and maintaining enterprise Firewalls
- Experience in management of Load Balancers within a production network.
- Flexibility to support a 24x7 global operation, including providing out of hours on-call assistance.
- The ability to quickly assess, prioritise, respond, resolve incidents
- Excellent communication skills and proven senior stakeholder management.
- Demonstrated strategic and tactical thinking, quantitative and analytical skills, while under pressure.
- Hands on experience of working with IT Service Management tools such as Service Now.
- The ability to promptly learn new network technologies and shape the delivery of these into an operational team.
- Over 4 years experience in working within a complex Network Support environment.
- Demonstrable broadcast experience and understanding of broadcast systems/technologies.
- Previous exposure / experience on the SolarWinds suite of tools for network management and monitoring
- Experience in managing a variety of Cisco routing and switching technologies - IOS and NE-OX
- CCNP certification
- ITIL Certification
Skills: Solarwinds, Switching, Load Balancers, It Service Management, Cisco Routing, Firewalls, Ccnp, Itil, Ios
Experience: 0.00-3.00 Years