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SalarySenior Engineer, Solutions Architecture
Dell Technologies customers rely on our products and services to drive progress. We at Dell Technologies take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges, and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us as a Senior Engineer on Global Remote Delivery team in Bangalore India to do the best work of your career and make a profound social impact.
Role Overview:
The Global Remote Delivery Team operates in the Application Services, Client Engineering, Automation and Cyber Security space. Working at the cutting edge, we provide solutions and support services for our customers globally.
Holds responsibility for achieving the Dell Technologies Bar of Excellence as the highest level of Customer Satisfaction for every customer. Acts as the trusted advisor to the customers executive team. Work collaboratively across customer key stakeholder organizations such as line of business leaders and IT decision makers. Working independently or as a team lead consulting with others as an SME. May Lead multi-functional teams at program management level and coordinates activities across multiple projects. Participates as an SME in developing internal training content and delivery.
Key Responsibilities:
- Work as a Subject Matter Expert, develops knowledge and expertise in at least a single technology or application solution within a practice Required to have knowledge of Dell Technologies products, integration capabilities, and related environments.
- Prepares technical architectural and implementation design documents and works with the Project Manager to develop the implementation plan.
- Maintains awareness of existing or potential customer software/hardware situations.
- Proactively alerts Program/Project Manager and sales team of potential problems based upon working knowledge of software/hardware compatibility within the customer's environment
- Under the direction the Project/Program manager is the technical lead for assigned tasks, such as config, customization, migration, and integration design strategy as needed of the solution.
- 5+ years of related experience in a professional role with a Bachelor’s degree; or 3+ years with a Master’s degree; or a Phd without experience
- Excellent understanding of SCCM\MECM \Intune design and administration
- Working knowledge of Mobile Device Management
- Solid knowledge, understanding and application of project management principles and methodologies
- Solid communication skills in working with the customer
Desirable Requirements
- Solid writing skills and demonstrated ability to document processes for the customer
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 27th April 2024
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
