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Form of workCompany Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
What you get to do in this role:
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
What you get to do in this role:
We are building a modern Data Platform for AI at ServiceNow. This platform will evolve to address various data needs from AI practitioners, both from teams inside of ServiceNow and from end customers of ServiceNow. We are in the early phase of defining and developing this platform and the vision is to grow into a comprehensive platform that addresses
- AI development (by the Advanced Technology Group and the various Business Units within ServiceNow)
- Production solutions - to build/tune AI solutions based on customer specific data.
- End customers - to enable customers to effectively build their own AI solutions.
This is a strategic initiative at ServiceNow and it will have a significant impact in accelerating AI solution development on the ServiceNow platform.
We are in the early stages of this journey and are looking for Technical leadership to drive various aspects of the Data Platform. Significant areas of responsibility are listed below. The expectation is to independently pursue these open-ended areas, investigate, propose, design and implement ideal solutions for ServiceNow. We are looking for strong technical leads who can conceive and develop new systems and lead the evolution of the Solution Architecture with a strong business focus.
- Core Data Platform & Interfaces for data –
- Explore Open Table formats (delta-lake, Apache Iceberg, Apache Hudi) & execution engines (spark SQL / trino),
- Expose suitable Data models and APIs for Data.
- Data Pipelines – Data Extraction improvements. Optimized data pipelines. Orchestration of pipelines.
- Governance/Security/Auditing – Establish data governance and security policies as per requirements. End to end security, governance, access control, audit etc.
- Drive large features all the way from design to implementation.
- Due diligence with respect to functional and test coverage is a given.
- Data Catalog/Data Discovery & Lineage
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
Qualifications
To be successful in this role you have:
- Significant exposure to Data engineering.
- Bachelor's degrees in Computer Science or Computer Engineering
- 4+ Years of experience typically.
- Strong experience in Data Engineering & Big Data technologies. Building robust and resilient data pipelines, Data modeling (Dimensional etc.) for Analytic workloads.
- Ability to learn and work with multiple technologies in a fast paced environment, to effectively build large scale end-end Analytics solutions.
- Expertise in Glide, SQL, PLSQL, Java, Python, Performance tuning to build effective large scale systems is a must. Versatility in using various programming languages, tools and frameworks with effective judgement and focus on the eventual end-end solution is required.
- Good understanding of Cloud architecture, security, networking, monitoring and deployments
- Hands on experience on any one cloud – AWS, Azure, Google or Oracle is desired. Experience building scalable, highly available and secure distributed multi-tiered systems experience with relational databases
- Good knowledge in Rest API development and usage is desirable.
- Strong communication and interpersonal skills
- Knowledge/experience with data-science techniques is desirable.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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