AddressEviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 53,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.
Experience: 5-10 years
Location: Chennai, Mumbai, Pune, Bangalore
Role and Responsibilities
Senior Consultant SAP MM Knowledge in IDOC monitoring and interfaces Desirable (nice to have) knowledge in WM Incident / Request Management (IR/RR)
• Management of tickets transferred by support level 1.5
• Diagnosis review
• Request for extra information in those cases where information provided in the ticket is not enough for classifying and resolving the ticket.
• Resolution of assigned tickets
• Report critical incident to Incident Management, as per operational process defined
• Creation and or update of resolution procedures documentation for repetitive tickets small changes/enhancements either proposed by this support team or coming from the client
• Estimate small enhancements, and implement them if approved by the client
Let’s grow together.
