AddressTO assist the Project Manager IN ensuring successful initiation, planning, execution, control AND completion OF a module through monitoring, tracking AND analyzing module control metrics. Lead module development, production support AND maintenance activities. Ensure timesheets AND invoicing processes are completed ON OR before the deadline. Lead the customer interface FOR the module ON an everyday basis, proactively addressing ANY issues before they are escalated. CREATE functional AND technical specification documents. Track OPEN tickets/ incidents IN queue AND allocate tickets TO resources AND ensure that the tickets are closed within the deadlines. Ensure analysts adhere TO SLA s/KPI s/OLA s. Ensure that ALL IN the delivery team, including self, are constantly thinking OF ways TO DO things faster, better OR IN a more economic manner. Lead AND ensure project compliance WITH Software Quality Processes AND within timelines. Draft INITIAL charter AND module plan, CREATE AND review functional AND technical specification documents. Monitor, track AND analyse module control metrics. Review AND consolidate module status reports, lead AND perform ALL activities related TO maintaining successful knowledge management including re usage, accuracy AND efficiency. Serve AS the single point OF contact FOR the team TO the project stakeholders. Promote team WORK, motivate, mentor AND develop subordinates. Provide application production support AS per process /RACI (Responsible, Accountable, Consulted AND Informed) Matrix.
Skills: Application Production Support, Functional Specification, Project Management, Process, Knowledge Management, Production Support, Maintenance
Experience: 5.00-7.00 Years
