Address- Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements.
- Responsible in maintaining MIS and closely work for Preparation of Final work Report.
- Co-coordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's.
- Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master File creation.
- Attending customers who visit/ Contact with their queries to resolve and ensure 100% satisfaction with the adequate resolution to the query. Cancellations, transfer requests and registration process.
- Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.
- Managing post booking customer services till delivery /possession stage.
- Collection of payment dues, against demands generated with construction progress
- Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of documents etc.
- Proven organizational and planning ability.
