Address\Remote Desktop Support (Patch Mgt + SW deployment + Image Mgt)
Job Location: Greater Noida Required Skills:
- Having Knowledge of Windows 7, 10 and relevant supplementary applications.
- Excellent understanding about Laptop/Desktop OS level troubleshooting in Win 7 & Win 10, MS Office 2016 etc.
- Outlook configuration, all windows applications troubleshooting, Windows updates failure troubleshooting, Antivirus troubleshooting, LAN/Wi-Fi Network Configuration, Video Conferencing.
- Knowledge about Event Management/Alert Monitoring.
- Active directory awareness.
- O365 knowledge (Administrator knowledge is an added advantage).
• Remote support and application knowledge. • Experience in working on an ITSM ticketing tool to manage tickets.
- In Addition to the above mentioned Skills:
- ITIL Process knowledge (Incident, Service Request, Problem & Change Management).
- Excellent communication skills (written & verbal) Qualifications:
