AddressOur innovative and growing company is searching for experienced candidates for the position ofRelationship Manager and Phone Banking Officer. We appreciate you taking the time to review the list of qualifications and to apply for the position.If you don't fill all of the qualifications, you may still be considered depending on your level of experience.you don't fill all of the qualifications, you may still be considered depending on your level of experience.Relationship ManagerWe are looking for an outgoing Relationship Manager to foster strong relationships with our clients. The Relationship Manager's responsibilities also include seeking out new business opportunities, providing clients with knowledgeable advice, guiding their choices, promptly resolving complaints, and ensuring client satisfaction.
To be successful as a Relationship Manager you should be able to build positive, long-term relationships and support clients in the decision-making process by identifying solutions that most closely meet their needs.
Relationship Manager Responsibilities:
Maintaining a deep knowledge of company products and services.
Building and maintaining strong relationships with prospective and existing clients.
Researching and pursuing new business opportunities.
Identifying clients' needs and requirements and proposing suitable solutions.
Providing clients with comprehensive product/service consultations and guiding their decision-making process.
Upselling and cross-selling products/services to clients.
Resolving complaints and issues efficiently and in a timely manner.
Meeting sales/revenue targets.
Ensuring client satisfaction.
Relationship Manager Requirements:
Degree in management, marketing, communication, or a similar field.
Experience as a Relationship Manager, in customer service, or a similar role.
Ability to build and maintain strong client and business relationships.
Proficiency in Microsoft Office and CRM software.
Excellent communication and interpersonal skills.
Good conflict resolution and problem-solving skills.
Leadership and team management skills.
Customer-oriented.
ï'· Phone Banking Officerï€
Business Group: Phone Banking, Retail Banking Group (RBG)
Grade: Officer/ Senior Officer
Background: Bank Phone Banking offers a number of facilities, which enable the corporate
customers to do several of their banking activities from the comfort of their premises. The
Phone Banking Officer is responsible for providing good service to customers pertaining to any
of their banking, financial and investment needs.
Purpose of the Job: The position will be responsible for resolving customer queries over the
phone on a day to day basis thereby providing efficient customer service. This position also
requires crossing sell banking products to our existing customers over the phone.
Roles & Responsibilities:
ï'· Handling and resolving customer complaints/ queries over phone
ï'· Providing customers with relevant product and service information
ï'· Cross selling various banking products to customers over phone
Key skills:
• Fluency in spoken English & Hindi language
• Open to work in rotational shifts
Competencies:
• Passion (Constantly raises the bar for self & team, has a strong execution bias, takes
initiatives even in the face of significant difficulties)
• Customer First (Leverages every customer interaction as an opportunity to make an impact,
consistently seeks to understand customer needs, is accessible and responsive)
If you need any information kindly call to the HR RACHITA SHARMA:-9718266467
Skills: Commerce, Commercial Banking, Bfsi, Banking, Investment Banking, Relationship Manager, Phone Banking Officers
Experience: 0.00-1.00 Years
Education: Master in Computer Application (M.C.A), 12th Class (XII), Bachelor of Business Administration (B.B.A), Post Graduate Diploma in Computer Applications (PGDCA), Master OF Business Administration (M.B.A), Bachelor of Science (B.Sc), Master of Commerce (M.Com), Masters in Arts (M.A), Bachelor of Commerce (B.Com), PGDM
