AddressUser-Generated Content Moderation - Content management
Designation:
Associate Manager
Qualifications:
Any Graduation
Years of Experience:
10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
www.accenture.com
What would you do?
Enables a superior brand experience , accelerates responsible growth and creates a secure environment
Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results.Addressing ad blocking through improving ad experiences across the web.Review websites, product listings and merchant center accounts to ensure compliance with the Google Shopping policies and quality standards?.Review web pages and tag the Landing Page based on the content on the page for Google to display the right content to the relevant audience.Review YT videos and decide whether it can be monetized.Authorization specialist will work on Trademark related complaints based on the Trademark Policy, counterfeit goods & services either will process the Complainant/TM Authorization or will pushback & escalate the complaints in case we have any grey area cases/concerns. Once the complaint is processed the Trademark will be blocked from the Search Engine.
The Content Management team focuses on organizing, categorizing, auditing and publishing content and information with the help of specific tools and channels, for use by different groups and individuals. They are also responsible for auditing and ensuring quality of online content by flagging risks and providing clear feedbacks on errors. The team is responsible for managing the content on websites, social media pages, email campaigns, and responses.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
What are we looking for?
Competency Name With Proficiency Level
Quality Management Systems - Expert
Excel and Presentation Skills - Skilled
Project Management - Expert
Resource Planning - Expert
Training Management - Expert
Client Relationship - Expert
Functional Knowledge - Expert
Reporting - Skilled
Knowledge Sharing - Expert
Professional Competencies
Leadership Influence-Level 4-5
Problem Solving-Level 4-5
Coaching-Level 4-5
Interpersonal Skills-Level 4-5
Communication Skills-Level 4-5
Business Writing /Oral Communication-Level 4-5
Initiative-Level 4-5
Educational Qualifications
- Graduate in any field
- Six Sigma Black Belt or similar relevant certification
- Minimum of 10 years of experience working in Quality domain
- Supervisory experience of managing greater than 30 FTEs
- High attention to detail, accuracy, and quality
- Proficient in PC applications
- Experience in team interactions
- Ability to quickly identify and provide recommendations on issues
- Strong communication both written and oral
- Strong motivational skills
- Ability to prioritize and multi-task
- Moderate to no travel depending on project involvement
- Cyclical work shift
- Overtime and On-Call may be required
- May need to work during holidays if needed
Responsible for:
- Site Quality performance ensuring accuracy targets and met and exceeded month on month•Drive and maintain the rigour on Quality framework
- Ensuring smooth function of the training function based on the set processes•Meeting and exceeding QTP KPIs and internal/external set goals
- Developing people•Develop and maintain good working relationship with internal and external stakeholders•Coordinating and managing assigned capability roles
- Experience in managing large teams and stakeholders at all levels•Management reporting experience•Experience managing/supporting productivity-driven operation•Strong leadership skills•Ability to learn quickly through self-study, classroom, and hands-on experience•Strong analytical skills to drive RCAs and come up with out of the box solutions•Strong communication skills with all levels of employees and management•Ability to perform special projects as needed in addition to daily responsibilities•Strong organizational skills•Flexibility to work in different shifts and overtime; or swing shifts as needed.
- Ability to organize staff and supervise workload for maximum efficiency The individual will•Establish and evolve formal Quality and Training processes, ensuring that the team is using industry-accepted best practices.•Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.•Lead and mentor the QTP team members and setup robust performance metrics.•Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas.
- Accountable for handling multiple market complex data•Responsible for medium-term planning, objective setting, and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals.•Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios.•Accountable for developing and managing key internal/external client relationships across sphere of influence, including situations in which no relationship previously existed.•Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of KPIs"
