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SalaryDescription
Role and responsibilities Monitor and perform quality trend analysis;Perform quality checks on sample alerts on a daily basis
Document process deviation and share it with the analysts, team leads, and manager on a weekly basis.
Assist in optimizing Quality Control data dashboards for key findings
Track success metrics and Key Performance Indicators
Participate in coaching and training the team members based on the QC findings
Identify analysts' training needs and improve operational performance.
Assist Operations Team Leaders in improving performance
Research, develop, and maintain run books for incident remediation
Assist in the development and maintenance of the teams Learning Management System
Required qualifications and skills Previous experience and / or relevant coursework in cyber security, Digital risk protection, typically obtained in 1 Years
Computer and social media savvy
Exceptional attention to detail and thoroughness
Ability to learn quickly; can grasp technical terms and concepts quickly
Availability and willingness to work an alternative work schedule as needed, including partial weekends
Fluency (written and spoken) in the English languages
Proficient verbal and written communication skills; able to present complex concepts in a clear, concise manner.
Trustworthiness, reliability and high self-motivation
Interest in research and data review
Self-starting; when you find a problem, you alert the team, and fix ityou dont wait for the next task
A track history of producing superior work while meeting aggressive deadlines
Experience in handling customer communications.
