Quality Assurance Analyst

Management Level

About EQ

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.

EQ India provides Information Technology Services, BPO, Marketing, Sales Support, People Services & Finance Shared services support to various EQ Group companies and clients of EQ. EQ India has 1300 employees- operating out of capability centres in Bangalore and Chennai.

There has never been a better time to join EQ

Job Description- Quality Assurance Analyst- PPE

Quality Assurance Analystis responsible for assessing various types of administrative tasks and calls, post issue to ensure that quality within the administration teams is monitored and adhered to. This is a key role in the Quality Assurance team within Performance, Governance & Assurance supporting a portfolio of clients. It provides a fantastic opportunity for a candidate who will be instrumental in monitoring policies and procedures for quality in the administration teams. This is done through several different methods, depending on the field of work.

The candidate must have a strong work ethic, be dependable, honest and responsible.

Equiniti is a leading provider of technology and solutions for complex administration and payments. Our technology platforms and solutions are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services. We have 1,700 clients, make £90 billion worth of payments through our systems every year. Equiniti is a rapidly changing, ambitious and dynamic business and we look to employ people who, like us, put the customer at the heart of everything they do. Operations must deliver an excellent service across our diverse client base. Our Pensions Administration teams are responsible for keeping accurate compliant records for our clients and pension scheme members. We hold records for 70 million shareholders, look after pension schemes for about 20% of all pensioners in the UK and provide services which touch 27 million consumers, and we need to make sure we get it right first time.

Business Functions:

EQ Paymaster works with the UK's public and private sector schemes and the Life and Pensions sector and HR Payroll to manage complex administration and payments. The division covers pensions, insurance contracts, rewards and benefits, and payments / payroll. Our solution-based approach provides an interactive experience through the lifetime of policyholders, employees and scheme members, and enables our clients to free up resource to focus on their core business.

The Performance, Governance and Assurance (P, G & A) Team are an independent Team, reporting to the Head of P, G & A Team and provide crucial risk & control management, with MI and reporting for Group Operations. They are a highly motivated team and focus on the delivery of a number of business-critical functions.

Core duties and responsibilities:

The successful candidate will be responsible for the following:

• Quality Assurance policy and procedures
• Interpret and implement Quality Assurance standards
• Devise sampling procedures and directions for recording and reporting quality data
• Assist with planning, conducting and monitoring testing and inspection of transactions to ensure finished quality
• Collect and compile statistical quality data
Produce monthly quality dashboardAnalyse data to identify areas for improvement
• Develop, recommend and monitor corrective and preventive actions
• Identify training needs and organise training interventions to meet quality standards
• Assure ongoing compliance with quality and industry regulatory requirements

Skills, Attributes and Behaviour:

The successful candidate will demonstrate the following experience, skills and behaviours:

• Strong pensions administration knowledge
• Quality assurance and testing experience
• Experience with implementation of corrective action programs
• Strong computer skills including Microsoft Office and Excel
• Knowledge of tools, concepts and methodologies of QA
• Knowledge of relevant regulatory requirements
Ability to interpret German, French, Spanish, Portuguese or Italian information from multiple sources
• is desirable

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 31 days + 9 bank holidays (UK)
• Comprehensive Medical Assurance cover
• Two-way cab transport for staff working in UK & US shift
• Maternity leave of 6 months full pay, 10days paid paternity leave
• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.