| Company | Ashok Auto VenturesSee more |
 Address | Civil Line, Haryana |
 Form of work | Full Time |
| Category | Real Estate |
Job description
- Responsible for the overall operations and maintenance of the property in order to provide
- customers with a comfortable environment and quality services and retailers with adequate facilities/ support leading to customer satisfaction and enhanced consumption
- Day to day/end to end mall operations
- Ability to handle Security, Parking, Housekeeping, Mall Maintenance and other Operations teams i.e Complete - facility management
- Delegating the responsibilities to the mall management team (subordinates) and outsourced agencies (Housekeeping & Security) of Entire Mall and then taking feedback and reporting the same through MIS reporting system.
- To attend & sort out the complaint of customers and brand owners as well as shop owners.
- Good team management
- Good communication
- Should have technical knowledge
- Should be outspoken and have good interpersonal skill
- Prepare an overall budget in coordination with Management for the Operations department
- Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Engineering, Parking, House-keeping, Security etc.)
- Work effectively with internal departments (esp. leasing) and information is communicated around the business units - new store openings, launches, events, changes to procedures, staff newsletters.
- Contribute to the establishment and maintenance of positive relationships with tenants, Mall customers, community civic and governing officials, vendors, and customers
- Online Marketing - Assess the effectiveness of the mall website and implement content improvements and new features to meet on-line objectives. Manage and develop the e- newsletters from the website as required. Incorporate online activities with offline marketing promotions
- Consumer PR - Day to day responsibility for all PR – Customer, Tenant as well as Govt Agencies
- Develop, understand and communicate relevant retail trends to include sales and footfall forecasting & reporting and general issues
- Marketing Campaigns - Develop and implement ATL and BTL marketing campaigns and brand strategies to achieve growth in footfall.
- Preparing the annual Marketing Plan, and ensuring that marketing objectives are achieved
- Work closely with all agencies to develop yearly media plan and ensure timely and top-class implementation of all marketing communications.
- Develop and manage relationships with retailers, head office, suppliers, retained agencies ensuring cost efficiencies and brand guardianship is achieved at all times.
- Collecting monthly CAM (Common Area Maintenance) charges from the shop owners of mall and to maintain its record.
- Preparing the monthly Power point presentation of all promotional activities, branding & events taken place at the Mall in that respective month.
- Develop and Implement SOP for each activity and then develop an affective MIS reporting
- system.
- Checking & authorizing daily / weekly / monthly administrative expenses.
- Checking & authorizing bill of specialized services provided by outside agencies.
- Checking & approving materials requisitions for Entire Mall.
- Follow up for CIVIL Works, Pre monsoon cleaning and other civil related works to be attended.
- Parking Management Pay & Park system for generating Revenue for Mall.
- Follow up for Technical Works - lifts, HVAC, DG set, plumbing, carpentry etc
- Record all complaints in complaint register & resolve the same on priority basis.
- Co-ordinate with Marketing, Accounts, Customer Service and Maintenance Team.
- Benchmark the leasing status at other competing malls and update the market information and use the same to increase the occupancy at Mall.
- Responsible for enhancing sale of retailers, Responsible for documentations & tracking lease/re-lease of retail spaces, Tracking occupancy of the mall. Evaluate performance of retailers on continuous basis and recommend churn as required
- Ensure category & brand mix are performing optimum
- Networking with existing / potential retail fraternity / brokers / investors
- Analyzing and evaluating ongoing Business Performance of tenants
- Managing the business planning & budgeting process
- Timely and accurate reporting of Mall performance
- Storefronts trends, Fit-out guidelines, Tenant Co-ordination
- Creating framework for key Retail Events and Promotions
- Executing Retail Events & Promotions to exceed the expectation
- Conduct Business Review Meetings
* Key Areas :- Lease Coordination
- Legal Coordination
- Retail Design
- Revenue & Sales Maximization
- Events, Promotions, Sponsorships
- Retailer Relations
- New Initiatives for Revenue & Customer Delight
- Lease Administration
- Budgeting & Finance
- Business Review Meetings
- General Duties
- Retailer Communications
Refer code: 903145. Ashok Auto Ventures - The previous day - 2024-01-31 14:47
