Project/Program Mgr

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role: 

•  Work on key strategic projects for ServiceNow; work cross-functionally to structure problems, and drive solutions and actionable recommendations and results through a rigorous, data-driven process.

  
  

  ·         Help drive the operational cadence of various businesses and functions to drive the definition, measurement, and tracking of key strategic and operational initiatives.

  
  

  ·         Develop project scopes and objectives, involving all relevant stakeholders

  
  

  ·         Coordinate internal resources and third parties/vendors for the flawless execution of the project. Ensure that assigned projects are delivered on-time, within the scope, and within budget

  
  

  ·         Manage the relationship with all stakeholders, third parties/vendors

  
  

  ·         Measure project performance using appropriate systems, tools, and techniques. Create and maintain comprehensive project documentation

  
  

  ·         Perform risk management to minimize project risks

  
  

  ·         Provide regular updates on the project to senior management stakeholders. Support senior executives in developing key presentations for internal and external audiences

  
  

Qualifications

To be successful in this role you have:

•   5+ years total work experience and minimum 3+ years post-MBA experience with a top-tier management consulting firm, or strategy and operations/program manager role at an enterprise software/technology company

  
  

  ·         In addition to the above, preferred candidates will have Sales Strategy, Operations, or Execution experience in the enterprise software/technology industry

  
  

  ·         Experience working on large strategic initiatives from framing the problem, conducting research/analysis, building business and operational plans, and driving execution through to success; ability to multitask

  
  

  ·         Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfort in business and technical discussions

  
  

  ·         Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions

  
  

  ·         Strong people development and influencing skills; able to build and drive extended and virtual teams

  
  

  ·         Strong team player who is also an independent thinker

  
  

  ·         Strong analytical and financial skills to work on complex business issues with minimum supervision

  
  

  ·         Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment

  
  

  ·         Software industry domain expertise and the ability to understand complex technology problems is a plus

  
  

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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