AddressAbout Us
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com
About Business Unit
Quickbase provides a cloud-based platform for creating business applications. The platform offers lowcode development, integration, and workflow orchestration. Quickbase also supports prototyping and application architecture
Roles and Responsibility
JOB DESCRIPTION
Position/Title:
Product Trainer
Department:
Customer Education
Location:
QB India
Shifts (ifany)
1pm to 10pm IST
ThisisajobdescriptionforoneofAeries’preferredpartner - Quickbase. In this role, you will be workingdirectlyfor ourpartner–asanemployeeofAeries.
THE TOP 5 REASONS TO JOIN US
Quickbase Center of Excellence:
In 2023, Quickbase set up its Center of Excellence (CoE) in partnership with Aeries – to consolidate its global operations in Bangalore, India.
This CoE is focused on providing best practices, research, support, and training.
About Quickbase
Our no-code platform lets you easily create, connect, and customize enterprise applications that fix visibility and workflow gaps without replacing a single system.
Founded in 1999, Quickbase has since become the leading application platform for dynamic work. Used for complex project and portfolio management, the platform empowers more than 6,000 customers to see, connect, and control their processes and data all in one centralized location. Named an Inc’s Best Businesses of 2022, see for yourself why Quickbase is at the forefront of business- led innovation at Quickbase.com. Quickbase
– All together now.
Read about us at: https://www.quickbase.com/
About Aeries
Aeries is a technology services and solutions company, headquartered in Mumbai, India, with centers in USA, Mexico, Singapore, and Dubai
We enable mid-size technology product companies scale and optimize their business. At Aeries, we have various unique engagement models with our partners. One such model is this Global Technology Center that has been “Purpose Built” for Quickbase.
Read about us at https://aeriestechnology.com/careers/
Here’s What You’ll Do
- Deliver engaging and effective training sessions to customers, primarily online, across all Quickbase training classes.
- Develop and maintain comprehensive training materials, including videos, presentations, and hands-on exercises.
- Collaborate with the product team to stay informed on new features and enhancements.
- Assist in the creation and maintenance of certification exams.
- Provide expert support and guidance to customers during training sessions, addressing questions and concerns.
- Continuously improve training content and delivery methods based on customer feedback and industry best practices.
- Coach customers at virtual events and in-person (when applicable) in best practices as they build dynamic solutions with Quickbase.
- Manage aspects of the customer onboarding program to drive product adoption and refine the program for maximum impact.
- Use design thinking principles to craft and iterate on engaging instructor-led and on-demand content.
- Administer the software adoption platform to facilitate adoption among new customers.
- Serve as a subject matter expert on Quickbase features and enhancements.
Here’s What You’ll Bring To The Table
- Bachelor's Degree plus 1-2 years in a training or education role OR 5-6 years in a training or education role.
- Strong experience with relational databases, productivity tools, and SaaS products (preferably Quickbase).
- English fluency with excellent communication and presentation skills.
- Strong understanding of adult learning principles and instructional design methodologies.
- Flexibility to travel up to 25%.
- Experience delivering group trainings, both in-person and virtually.
- Ability to work independently and collaboratively in a dynamic, cross-functional team environment.
- Passion for helping customers succeed and a commitment to continuous improvement.
- App Builder certification is a must-have; Expert Builder certification is a nice-to-have.
Quickbase is an equal opportunity employer, and we encourage individuals who are passionate about helping customers succeed, have a background in adult learning and training delivery, and enjoy being creative in a dynamic work environment with endless opportunities for learning, to apply for this exciting opportunity to join our Customer Education team!
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