AddressJob Description: Customer Care Resolution Expert
Company: Elite Business Solution
Location: Mohali
Responsibilities:
Handle customer inquiries and complaints via inbound and outbound calls, striving to provide exceptional service at all times.
Listen attentively to customer concerns, understand their needs, and provide appropriate solutions or resolutions.
Maintain accurate and detailed records of customer interactions, ensuring that all issues are documented for future reference.
Collaborate effectively with team members and other departments to achieve customer satisfaction and company goals.
Stay up-to-date with product knowledge and company policies to better assist customers.
Maintain a positive and professional demeanor even during challenging situations.
Work in a dynamic and fast-paced environment, managing multiple tasks efficiently.
Requirements:
Graduate and Undergraduate both can apply
Fresher and Experience both are eligible
Proficient in spoken English for effective communication with customers.
Willingness to work in rotational shifts to ensure 24/7 customer support.
Comfortable working from the office premises.
Strong problem-solving skills and the ability to think critically under pressure.
Salary and Benefits:
Exciting opportunities for career growth and skill development within the company.
Comprehensive training and ongoing support to excel in the role.
Friendly and supportive work environment.
Interview Process:
The interview will assess your communication skills, problem-solving abilities, and customer-centric approach.
To apply for this position, please share your updated resume with Sahil@7599810837
Join our team as customer care experts and contribute to the success of our business by delivering top-notch customer support. We look forward to welcoming you on board!
Skills: Customer Support, Communication Skills, Problem-solving
Experience: 0.00-2.00 Years
