AddressWhat's this role about?
In this role, you will be responsible for the administration of Office 365 cloud-based services.
Here's how you'll contribute:
- Directly support Microsoft 365 services in an Azure-hosted solution.
- Resolve escalated support tickets and requests.
- Provide Level II support for Exchange Online and Teams.
- Assist with large-scale infrastructure migrations.
- Create and maintain technical documentation.
- Strong customer service skills.
- Performs related duties as assigned.
- Bachelor’s Degree, preferably in Computer Science, Management Information Systems or technology related field, or equivalent experience.
- 2-3 years of experience in similar support role.
- In-depth knowledge of M365 related services and experience is a must.
- Proofpoint experience is a plus.
- Expert understanding of Microsoft Exchange Online.
- Experience with Microsoft Teams.
- Solid understanding of ITIL/ITSM best practices.
- Experience with Email archiving/retention solutions a plus.
- Ability to work independently and as part of a team.
- Certifications in this field are a plus.
- Strong analytical and problem-solving skills and detail oriented.
- Good interpersonal skills; effective team player.
- Ability to prioritize workload and consistently meet deadlines.
- Strong organizational skills; attention to detail.
- Experience using ServiceNow is a plus.
Advantage Zensar
Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.
Grow. Own. Achieve. Learn. with Zensar: www.youtube.com/watch?v=i2NZsiQqVnU
Ready to #ExperienceZensar?
Begin your application by clicking on the ‘Apply Online’ button below. Be sure to have your resume handy!
If you’re having trouble applying, drop in a line to careers@zensar.com.
