AddressPatient Journey Partner, UP
Location: Meerut, Uttar Pradesh
Areas to be covered: West UP
Job Description: Patient Journey Partner
Key Responsibilities
End to end management of Top Therapy Area Expert relations and legitimate needs through right identification of challenges, belief, motivators.
Complete understanding of account ecosystem, stakeholders, key influencers, decision makers and patient profiling to create account/customer/patient persona based solution through outside in approach
Contribute to the organization's understanding of the Patient Journey and customer buying process (treatment protocols/decision criteria etc) and motivators.
Map the Patient Journey, understand the barriers of each disease specific leverage point, co-create patient centric solutions with the customer.
Develop account relationships by understanding account vision, strategy and tactics and creating shared value partnership.
Be the one point of contact for brand and therapy related query resolution of the HCPs.
Improve adoption of Roche innovation by building conviction on Roche innovation
Accountable for overall patient and business impact from the customer and actively contributes to the state P&L.
Contribute to the commercial, medical and access initiatives as squad member.
Responsible for the successful implementation of commercial contracts in the assigned accounts (non-Corporate Accounts).
Establish relationships with customers, partners, stakeholders and other influencers in the account to build sustainable long-term partnership.
To understand account specific hurdles to Roche Innovations & co create solutions with Stakeholders to develop relevant Value propositions
Provide account insights & inputs to the launch excellence team.
Execute 30-60-90 days account plan w.r.t NPT, activity, secondary planning etc.
Inspire hospital stakeholders by creating value propositions and ensuring faster New Product/SKU inclusion in the account.
Projection, forecasting & inventory management of private accounts and share key insights with State team on account performance trend
Behavioral Competencies
Exhibition of Roche Leadership Commitments and Roche Core Values
Patient centricity in decision making
Strategic Communication
Strong Collaboration and Networking skills
Inspiring and Influencing
Eligibility Criteria (Qualification and Experience)
Relevant graduate delivery required, post-graduation preferred
More than 8 years’ experience with 4+ years in Patient Services or similar preferred
Strong collaboration and networking skills, process orientation and alliance management
English language knowledge, written and verbal is preferred, knowledge of local language is an advantage
Willingness to relocate
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
