AddressMHC/15956
- Front Office
- Blk-Max Super Speciality Hospital
Posted On
14 Mar 2024
Required Experience
1 - 3 Years
Basic Section
No. Of Openings
1
Designation
Patient Care Coordinator - Level 1
Employee Category
Front Office
Closing Date
30 May 2024
Organisational
Company
MHC
Entity
Dr. B. L. Kapur Memorial Hospital, ( A Unit Of Lahore Hospital Society)
Department
Front Office
Sub Department
Front Office
Country
India
State
DELHI
City
New Delhi
Cluster
Cluster 2
Sub Cluster
Cluster 2
Payroll Location
BLK
MIS Location
BLK
Physical Location
BLK-Max Super Speciality Hospital
Skills
Skill
Job Description
- To lead by example in exhibiting high levels of service orientation and proactive customer handling.
- To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
- To ensure timely and accurate compliance with the standards laid down under ISO for the departmental functioning.
- To supervise daily scrolls of all Patient Care Coordinators on shift.
- To ensure accurate and timely registrations & report movement.
- To ensure timely action on - “Total Customer Experience Questionnaire” - feedback received.
- To follow Cash / Credit / Corporate billing / discount instructions and handle hospital information system efficiently.
- To handle inter and intra departmental coordination.
- To effectively utilize Hospital Information System, EPABX system and other software provided.
- To be well groomed, punctual & adhere to company policies and practices.
- To have complete orientation of QMS and EMS system of Hospital.
- To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
- To comply with the service quality Process, environmental & occupational issues & policies of the respective area.
To comply with patient safety policy.
