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Form of workCareer Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
The Technical Information Solutions (TIS) team within Americas Distribution Services Division (ADSD) creates and delivers technical parts and service information accessible via SIS and SIS2GO critical for the repair and service of Caterpillar products. Over 300,000 dealer and customer users depend on the information created, managed, and delivered by this team to identify and order Cat parts.
In TIS, the Parts Information Specialist creates and maintains technical Parts Information for Caterpillar products.
Job Description
Creates, validates, and revises technical Parts Information in support of new product introduction, continuous process improvement, and revision timelines. Manages and acts on dealer feedback.
Ensures all Parts Information is created accurately, participates in process improvement efforts, and manages standards.
Reviews discrepancy complaints from dealers and customers worldwide and initiates necessary corrections in the proper information element.
Train and mentor new staff on how to create, validate, and revise technical Parts Information.
Skills & Experience:
Technical Excellence : Demonstrated knowledge of Caterpillar product structure, engineering, and Parts Information databases, including EDS, NPR, PRWB and Windchill (ACM) authoring system. Meets or exceeds performance expectations for Parts Information production and quality. Helps others solve technical or procedural problems or issues.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence : Provides effective responses to Parts Information requests and interactions with a sense of urgency and positive action. Acts on Parts Information improvement opportunities and delivers high-quality Parts Information to customers.
Effective Communications : Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own performance effectiveness. Independently makes oral presentations and written reports needed for own work.
Data Gathering & Analysis : Participates in gathering and analyzing Parts Information business data. Utilizes data to identify problems and reach a conclusion, goal, or judgment. Identifies and reports problems that arise in the data collection process.
Collaboration & Engagement : Ability to establish and maintain healthy working relationships with peers and other stakeholders. Ability to maintain or improve engaging culture in the team.
Posting Dates:
March 12, 2024 - March 19, 2024Caterpillar is an Equal Opportunity Employer (EEO).
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