ORM Executive

We are looking for an Online Reputation Manager to help us build and preserve a positive brand image online.You will be responsible for monitoring and managing our company’s social media accounts and keeping track of how our brand resonates with our target audience.

Responsibilities

• Analyze reputation factors and measure brand reputation
• Create an amazing client experience by providing positive content via email, posts, and tweets
• Contribute to the brand’s excellent reputation by regularly reviewing information about our products and services from different outlets, including search engines, social media and communities, blogs, GMB and forums
• Examine the facts surrounding social media (negative) comments to provide positive and professional responses
• Collaborate cross-functionally with internal teams to develop and implement cohesive reputation management strategies.
• Provide mechanisms to prevent and effectively deal with online reputation threats
• Monitor and assess revised and new content to make improvement suggestions for SEO optimization
• Detect ongoing trends and mitigation options by collecting and analyzing online data
• Submit regular reports to the management

Requirements

• Bachelor’s degree in Digital Marketing, Business Management, Communication, or related field (Master’s degree preferred)
• 6months - 2 years of experience in Digital Marketing or Social Media Management
• Hands-on experience with social analytics, SEO, business intelligence, and social media listening tools.
• Working knowledge of content development and management
• Outgoing and self-motivated individual with a passion for building and protecting brand reputation.

• Resourceful and creative thinker who can develop innovative solutions to reputation challenges.
• Calm and composed under pressure, with the ability to handle sensitive issues tactfully.
• Excellent problem-solving skills and a proactive approach to finding solutions.
• Proven ability to think outside the box and adapt to evolving online landscapes.