Address Skill required:
Order to Cash - Collections Processing
Designation:
Associate Manager
Qualifications:
Any Graduation
Years of Experience:
10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
www.accenture.com
What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales Order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to Cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.
The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations.
What are we looking for?
•Collections Processing
•Ability to work well in a teamStrong Verbal Communication Skills
Strong understanding of collection and dispute management process
Ready to work in night shifts
Strong Written Communication
Good understanding of MS Office
Problem Solving attitude
Team management
Analytical skill
Client and other stakeholder management
Logical reasoning and thought process
Process transition experience
Management of SLA and KPIs
Process control and compliance
Process transformation
Customer service mindset
•Knowledge of collection tools
Knowledge of current technologies in OTC domain
Roles and Responsibilities:
•Investigate customer refund requests to ensure legitimate requests are processed,
Receive customer queries and resolve them in the agreed timeframe,
Follow up/ escalate to the required stakeholder for customer queries resolution,
Contact customers over call and emails to perform collections for the invoices which are due,
Identify invoice dispute and resolve it by investigating and reaching out to relevant stakeholders,
Identify customers requiring a re-assessment of their credit limits due to non-payment/ late payment/ any other credit concern,
Setting up internal call rhythym with business department for giving regular update on collection & risk,
Document all collection activities for a customer to keep an audit trail,
Create and distribute dunning letters,
Create and distribute customer statements. Provide invoice copies wherever requested,
Perform root cause analysis of the customer disputes and share with business,
Perform customer aging analysis,
Review aged receivables with business and discuss the actions to be taken to collect the same,
Keep documentation update,
Manage periodic audit,
Ensure compliance to policies and procedure,
Ensure adequacy of process controls being in place.
