Address
Job Description
Job Overview
This role is for Clean Earth Business and ESOL Applications support team and responsible for Production Support, Maintenance and New Projects Implementation.
Primary Responsibilities and Activities
- Establish solid relationship with Business - understanding their pain areas, new requirements, road map, etc., and address/algin to them seamlessly.
- Constantly review and align CE/ESOL Business processes/practices toward Industry Best processes/practices.
- Design solutions and new features and present/sell to Business.
- Manage CE/ESOL Business Expectations and Escalations promptly.
- Align closely with Harsco IT Strategies.
- Constantly follow Oracle, focusing on new features, releases, etc.,
- Oversee/extend Production Support of Oracle 12.2.9, per Service Levels.
- Engage Oracle Functional, Technical and DBA resources appropriately across Support, and New Solutions and New Projects Implementation.
- Focus on full/effective utilization of self/team constantly reducing ticket inflow, flag repetitive issues as Problem tickets and resolve with permanent solutions.
- Ensure majority of the effort of the team is spent towards Value Added Services â€' New Solutions, New Projects Implementation, etc.,
- Focus on Continuous Improvement initiatives.
- Focus on Automations and Innovative/non conventional solutions.
- Coach/guide and motivate the team to elevate their Technical Skills as well Managerial Skills to grow horizontally as well as vertically.
Qualifications
Experience
Resource should have 14+ years of Oracle ERP Solution/Consulting Experience.
Knowledge and Skills
- Strong Oracle ERP Applications hands on experience to design and present/sell the solutions self.
- Solid Oracle ERP Production Support experience, handson as well as Project Lead/Manager.
- 7 to 10 End to Oracle ERP Implementations experience, as SME as well as Project Lead/Manager.
- Solid SME skills in Finance and/or Procurement.
- Lead large/long Implementation Projects.
- Solid Client Facing/Stake Holders and Escalation/Expectation Management experience.
- Solid experience in Month, Quarter and Year Closure.
- Solid experience in Technical aspects of Oracle ERP, not just Functional.
- Solid experience in at least 3 Industries Business Processes and Practices.
- Solid experience in IT Governance, ITIL, Internal Controls and SOX/SOD.
- Solid experience in SDLC for large waterfall model implementation projects.
- Solid experience prioritizing/delivering Support, Enhancements and Projects with same team.
- Solid People Management skills and Interpersonal skills.
- Solid slide pack making and presenting skills.
Working Conditions
There is a requirement and expectation of this role for some travel to other sites and/or offices within Harsco. This role will have direct reports and will report into Global Oracle Applications Lead.
Additional Information
Disclaimer
The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Experience: 14.00-17.00 Years
