Address₹ 200,000 - 400,000 per year
0 - 1 Years
Key Responsibilities:
Commitment to Customer Satisfaction
- Always put the customers’ needs first.
- Conducting competent and knowledgeable eye tests.
- Greeting customers immediately when they enter the store. Shows urgency in providing service to customers and satisfying their needs, and has a high customer's service-oriented eye test.
- Building a strong relationship with customers by engaging them by explaining the eye exam process.
- Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions.
- Anticipating the problems before they occur and having a plan of action for them at store level.
Eye Test Quality Assurance and Sales
- Examine eyes, using observation, and instruments, to determine visual acuity, perception, focus and coordination
- Responsible for converting the prospective customers into actual customers.
- Ensure all customers receive accurate diagnoses and appropriate recommendations.
- Effective communication with all retail associates to ensure seamless customer experience
Inventory Management
- Having a basic understanding of the POS system is necessary to ensure transactions are properly and effectively processed
- Working very closely with various departments in the organization till the product reaches the customer
- Approaching customers and keeping the store neatly stacked to avoid shrinkage
Security & Hygiene
- Ensuring the store and the inventory are neat and clean at all times
- Maintaining the necessary safety measures to ensure the safety of the store and customers
- Employees at store level, engaging in the customer experience need to be properly groomed and
- presentable to the customer. Uniforms need to be neat, clean, and pressed.
Competencies & Educational Qualifications:
- Diploma/Degree/Post Graduate Degree Holder in Optometry with a minimum of 0–3 years of relevant experience in the industry.
- Entrepreneurial thinking mindset: self-motivated and self-directed with an ability to think innovatively.
- People management: ability to lead, manage, & develop large teams in a fast-paced environment.
- Passion for Results: high degree of commitment with a bias for execution excellence.
- Customer Focus: Ability to design processes and systems & create an environment for enabling customer delight.
- Superior analytical, evaluative, and problem-solving abilities
Lenskart is India’s fastest growing optical business. The company was co-founded in 2010 by PeyushBansal, Amit Chaudhary & Sumeet Kapahi to provide Vision to India. 1/3rd of India’s population today needs vision correction and only 25% of those in need wear specs. Lenskart was founded in 2010 with a vision to solve this problem of eye wear and be the Numero Uno eyewear provider in India. With technology integration into the eyewear vertical, and keeping a deep focus on consumer happiness, Lenskart has grown more than 200% Year on Year in the last 2 years to be among the top 3 Optical Retail businesses of India today. With a 600 people team and revenues of slightly over 100 Cr, the company is continuing to grow 15% MOM and changing the landscape of Indian eyewear with its very unique services and products such as: Buying specs online with “Virtual Try On”. Home Eye Check -up service in 7 cities with over 300+ eye check-ups every day at consumer’s houses. 150 plus Brick & Mortar Stores pan India (including tier 2 and 3 cities) as centers for people to get their eyes checked and book orders online as well as get their post-sale adjustments done. Network of Affiliate Doctors who place orders for their consumers online on the Lenskart platform. Majority of Lenskart eye-frames and prescription lenses are designed in-house and come to consumers directly from manufacturing to retail. Post a spectacle order is received, each frame is individually fitted with the respective prescription in the company's own in-house state-of-the-art (first in India) manufacturing facility, before it is dispatched. By owning the process end to end, the company not only provides 1 year warranty on all products sold but also a significant 50% price benefit over any other optical chain in India. Lenskart raised its first round of funding of 22 Cr INR from IDG Ventures India (IDGVI) in 2011. When the company was selling 30 specs a day online. In 2013, when the company was selling nearly 200 specs online per day, Ronnie Screwvala led Unilazer Ventures, along with IDG again, invested around INR 53 crores in the company. Today Lenskart is making nearly 2000 specs a day shipped pan India and has so far shipped over 10 Lac specs across the country. Company has recently raised Private equity investment from TPG Growth of 22 million USD to fulfill its vision to be India’s Number One eyewear provider by 2016. A little bit about the team and culture: Young passionate team Very numerate and focused on Analytics 80 plus people Tech team in Delhi Regional Offices in Bangalore, Mumbai and Kolkata Experimentative and Jet Speed Execution Freedom to execute and take risks Obsessed with Customer Happiness and Delight
