Operations - Officer - Installment Loan Operations - Chennai

Group Company: HDFC Bank Limited

Designation: Operations - Officer - Installment Loan Operations (41_506_100185)

Office Location: Medinipur Medinipur (Branch)

Position description:

Primary Responsibilities:

• DSA Payout Unit : Payout Processing - To ensure accurate payout processing of various products as per bank's policy.
• Disbursement Unit : Query Resolution - Resolution of branch queries related to disbursements.
• Reconciliation Unit : Reconciliation of Accounts - Reconciliation of all Suspense accounts, pool accounts, due to accounts in Retail Assets.
• To reconcile balances and follow up with branches for early resolution. Inventory Funding Unit - Scrutiny of documents - Documents
• received from branches towards limits of inventory dealers are checked for correctness. Discrepancies if any are raised to the respective locations for early resolution.
• Foreclosure : Maker - Data Entry - To ensure that all request for closure is attended on the same day after doing necessary checks.
• Dispatch of Closure document. - Closure & RTO documents dispatch activity on daily basis is taken care of.
• File Boarding Unit – File Receipt - To ensure all customer loan files disbursed at locations are tracked, followed up and & received at CPU for File boarding within TAT.
• File Boarding Unit - File Boarding - To ensure accuracy in file data entry & authorization in Finnone based upon information in documents in the customer loan file/Scanned Images
• Rebooking & Reschedulements - To ensure all requests for rebooking and reschedulements received are accurately rebooked /rescheduled. PDC Updation -
• To ensure accuracy in PDC updation in Finnone based upon the physical instruments/ repayment instruments received in the customer loan file/Scanned Images
• Master Maintenance - ensure accuracy in creation /modification of masters within TAT based on requests/approvals received Welcome Letter Spooling /Dispatch/Returns
• To ensure all Welcome letters are spooled & emailed to customers registered email ID /dispatched to customers' mailing address based upon previous days PDC authorization. To check & undertake study o
• letters returned undelivered based on supporting documents in customer's loan file. To ensure re-generation of letters & dispatch to Customer, where rectification is done, basis supporting documents i
• Agreement Copy Dispatch - To ensure all completely signed customer copy Agreements along with the Schedule page are emailed to customers registered email ID/dispatched to the customers mailing address
• Report generation- Bank Report to be run to spool batches from FINNONE, which got presented for respective cycle dates. Address Change - To ensure accuracy in updation of the revision in customer's
• To ensure accuracy in updation of the revision in customer's mailing address in Finnone based upon requests received within TAT.
• Repayment Management Unit – Batch uploading in Finnone- Uploading Batch into FINNONE for updating cleared and bounced status for particular Month EMI in PDC module.
• Repayment Management Unit – Batch Closure Handling exceptions at maker level- Waiver to be done on maker stage as per branch recommendation and appropriate approval
• Collection updation status- Updation of representation status for for ECS and External PDC in FINNONE on maker stage. Accounting Entries - Due to acccounting entries in NCB at maker stage.
• ACH Mandate Management – Inward of Courier- Tracking of Inward & Outward of Courier received from Branches.
• ACH Mandate Data Entry- To ensure accurate data capturing of status of ACH Mandate in Mandate tracker as per Bank's policy. Book binding- Binding and Book entry of ACH Mandate.
• Download of ACH Mandates- Verification of Mandates f- rom IDEARAS system Repayment Management Unit –
• PDC processing - Vendor Dispatch Management- To ensure proper & safe dispatch of repayment documents to Vendor PDC Vault Management- To ensure all PDC’s authorized are received & stored in Vault.
• To ensure timely retrieval & dispatch of cheques within defined TAT. PDC Banking- To ensure presentation & representation of repayment instruments on due date & catering to legal requests. PDD Updatio
• PDD Data Entry - To ensure accurate data capturing of PDD details as per Bank's policy. PDD sampling - To ensure verification of data entry is accurate as per source documents for the sample selecte
• MIS - To Publish the MIS on PDD Updation. Doxs Retrieval Unit – Download of Request from Document Retrieval Management System.- To ensure timely download of the requests.
• MIS - To Publish the MIS on PDD Updation. Doxs Retrieval Unit – Download of Request from Document Retrieval Management System.- To ensure timely download of the requests.
• original file dispatch to the requestor Generation and dispatch of Customer deliverables- To ensure customer deliverables are dispatch as per TAT.
• Dispatching the Requested Documents (Original or photocopy)- To ensure customer deliverables are dispatch as per TAT. Reverting of retrievals status through mails- To update the dispatch status to the
• To update the dispatch status to the requestor. PDC Swapping - To ensure proper updation and swapping of repayment instructions.
• GR UNIT “: Follow-up for open unresolved debits and credits - Follow-up with the Branches for unreconciled open debits (including month end closure debits) and open credit entries and facilitate thei
• their timely resolution. Bulk Follow-ups - Follow-up for break-up of bulk depositions done in GR Suspense Accounts and ensure that the break-ups received are correctly updated in GR.
• Query resolutions - To resolve queries raised by branches including request for transfer of wrong postings and income reversals basis requisite approvals.
• LCG & BJR- To ensure necessary accounting entries in Finnone and Finware are posted accurately and BJR activity is done on daily basis. Collection Updation Unit :
• Follow-up of Open entries in respective Dummy Collection Account-To ensure daily follow-up for open entries is done to have minimal open entries in Suspense Accounts.
• Reconciliation of Dummy Collection Account.- To ensure reconciliation is done on daily basis.
• Branch Quires-To ensure Branch queries are resolved. Preparing if various MIS. 1. MIS of Open entries in respective Dummy Collection Account MIS of Rectifications done for the month.
• MIS of incorrect Agency ID’s as and when occurred.MIS of Daily Collection Updation. Preparing of ISO Data on Daily and Monthly Basis.

Educational qualifications preferred

• Category: Bachelor's Degree
  
• Academic score: Pass
• Institution tier: Any

Required work experience

• Industry: Banking preferred - but not a constraint
• Role: Operations
• Years of experience: 0 to 2

Key Performance Indicators:

Required Knowledge:

Specific requirements

• Travel: NA
• Vehicle: NA

Other details

• Contract Types: Permanent