| Company | JllSee more |
 Address | Secunderabad, Telangana |
 Form of work | Full Time |
| Category | IT |
Job description
Senior Operations Executive Work Dynamics What This Job Involves Delivery of Client Satisfaction - Replying to the mail as per the employees query
- Accommodating Adhoc/unregister request and maintaining report
- Make sure vehicles are available for drop
- Reporting of any abnormal situation
- Responding to the APP negative feedback by sending first mailer and follow up with closer
- Updates to client on incidents, accidents, traffic and delay communication
- Cross check on vehicle deployment, sequence, and timings
- Vehicle tracking for sanitization
- Ensuring vehicle reaching well in advance for drop track with the vendors and share the report
- Receiving calls and providing right information to the employee based on the query
- Replying to the mail as per the employees query
- Live tracking of trips ( inbound /Out bond)
- Accommodating Adhoc/unregister request and maintaining report
- Responding to the APP negative feedback by sending first mailer and follow up with closer
- Updates to client on incidents, accidents, traffic and delay communication
- Assist medical request on high priority
- Cross check on vehicle deployment, sequence, and timings
- Live track on CC TV footage and communicating the team if any issue
- Vehicle tracking for sanitization
- Ensuring vehicle reaching first point on time
- Routing to be completed with in the time.
- Vendor management
Note :- not withstanding to only to the points mentioned responsible for any other operation , safety , compliance , Audit etc., Achieving Safety aspects - Tracking the Escort availability trips with female employee first pickup/last drop during night hours
- Monitoring the all the vehicles trip closure through technology tool
- Monitoring and action on the live security dash board alerts like
- Device not reachable,
- Employee GEO fence violation
- vehicle over speeding,
- SOS alerts stoppage
- single women travelling alone
- Vehicle stoppage
Maintaining the reports - Consolidating the security dash board alerts with supporting documents ( Mails and call log )
- Preparing call logs on daily basis and consolidating the report on monthly basis
- Preparing No show report and sharing it to employees on daily and weekly basis
- Preparing Adhoc report and sharing it to employees (In and Out bound )
- Sending OTA report to client on hourly basis
- Maintaining lost and found report and sending mails to employees with closer
- Maintaining employees issue tracker on daily basis
- Maintaining MIS device and APP issue tracker
- Maintaining Drivers RTO report
- Maintaining business/inter office/metro and suburban shuttle reports
- Maintaining drivers temperature thermal check report
- Logout trip closer reports
- Vehicles GPS panic alert report
- Temp ID drivers RTO clearance report and sharing it to wellness team and OGS team
Putting best practices in place Teamwork should also be one of your strongest points, as you'll work with a team to ensure that all performance targets set out in the KRA are being met. Sound like you To apply, you need to be: Technical hands - Knowledge and penchant for using technology tools in delivering day-to-day tasks
- Excellent Organization, Time Management & prioritizing skills
- Attention to detail
Good communicator Do you have a fluent of spoken and written English language Can you communicate your colleagues, clients and vendors If you said yes to these, bring your ambition and explore our world of possibility. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Refer code: 908968. Jll - The previous day - 2024-02-04 19:01
