Operations Engineer

Date: August 2022 Page 1 of 4 Senior Operations Engineer Area: IT - Operations Engineering Subsidiary/Country: Germany Location: Herzogenaurach GSMS Grade: M3 Number of Personnel Managed: see most recent Org Chart Cost Center/Budget and/or Revenue Responsibility: tbd. TECH Job Family: Operations Engineering Purpose & Overall Relevance for the Organization: The aim of the role is to work as part of a team to provide 24/7/365 operational support, incident management and stakeholder communication for the systems used to produce, publish, and serve content for a range of adidas platforms and services (possibly including mobile, tablet, desktop, and IPTV). Key Responsibilities: Specialist advice
Actively maintains recognized expert level knowledge in one or more identifiable specialisms.
Provides definitive and expert advice in their specialist area(s).
Oversees the provision of specialist advice by others, consolidates expertise from multiple sources, including third party experts. to provide coherent advice to further organizational objectives.
Supports and promotes the development and sharing of specialist knowledge within the organization. Business analysis
Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identifies options for consideration.
Works with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
Contributes to selection of the business analysis methods, tools, and techniques for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Date: August 2022 Page 2 of 4 Testing
Accepts responsibility for creation of test cases using own in-depth technical analysis of both functional and non-functional specifications (such as reliability, efficiency, usability, maintainability, and portability).
Creates traceability records, from test cases back to requirements.
Produces test scripts, materials, and regression test packs to test new and amended software or services.
Specifies requirements for environment, data, resources, and tools.
Interprets, executes, and documents complex test scripts using agreed methods and standards.
Records and analyses actions and results and maintains a defect register.
Reviews test results and modifies tests if necessary.
Provides reports on progress, anomalies, risks, and issues associated with the overall project.
Reports on system quality and collects metrics on test cases.
Provides specialist advice to support others. Systems integration and build
Provides technical expertise to enable the configuration of software, other system components and equipment for systems testing.
Collaborates with technical teams to develop and agree system integration plans and report on progress.
Defines complex/new integration builds.
Ensures that integration test environments are correctly configured.
Designs, performs, and reports results of tests of the integration build.
Identifies and documents system integration components for recording in the configuration management system.
Recommends and implements improvements to processes and tools. Porting/software configuration
Configures software and equipment and tests platform-specific versions of one or more software products.
Reports the outcome of testing and identifies potential improvements to the process and to the software products according to agreed designs and standards. Configuration management
Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions.
Ensures that operational processes are in place to maintain secure configuration, consistent classification, and management of CIs, and for the verification and audit of configuration records.
Develops, configures, and maintains tools (including automation) to identify, track, log and maintain accurate, complete, and current information. Date: August 2022 Page 3 of 4
Reports on the status of configuration management. Identifies problems and issues and recommend corrective actions. Release and deployment
Assesses and analyses release components. Provides input to scheduling.
Carries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods manual or automatic - and ensuring, where possible, information exchange with configuration management. Ensures release processes and procedures are maintained. Application support
Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures.
Uses application management software and tools to investigate issues, collect performance statistics and create reports. Problem management
Initiates and monitors actions to investigate and resolve problems in systems, processes, and services.
Determines problem fixes/remedies.
Assists with the implementation of agreed remedies and preventative measures. Incident management
Prioritizes and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution.
Escalates unresolved incidents.
Facilitates recovery, following resolution of incidents.
Documents and closes resolved incidents according to agreed procedures. Relationship management
Implements stakeholder engagement/communications plan.
Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
Helps develop and enhance customer and stakeholder relationships If required: People Management / Resource Management:
Is involved in recruiting process and proposes support for hiring decision and pre-selection of candidates
Allocates the different work to the respective employees considering experience, complexity, workload, and organizational efficiency Date: August 2022 Page 4 of 4
Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs.
Provides team members/direct reports with clear direction and targets that are aligned with business needs and GIT objectives Key Relationships:
Global IT
Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
HR Management
Controlling Requisite Education and Experience / Minimum Qualifications:
Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
Proficient spoken and written command of English
At least 7-year experience in IT
5 years of experience in relevant area
2 years of experience in team management
Strong understanding & knowledge of regional and global market landscape and the respective customer
Managed critical elements and cross functional and regional projects,