AddressR1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
In this role you are required to:
- Lead a team of Quality managers for multiple clients /location.
- Drive Transaction Quality concepts and implement the best-in-class QA concepts
- Lead QA during new transitions, handle client calls
- Work closely with Operations, training, Onshore counter parts in driving results
- Manage day to day QA operations
- Drive results within the team on delivery Quality output
- Identify Process Improvement opportunities for all lines of businesses
- Client / Strategic Quality & related duties for the entire backend services
- Continuous Improvement, Business Excellence & connected activities like training and mentoring projects
- Manage portfolio of improvement projects for the backend services including both Hospitals and Physicians
- Lead opportunity identification across Backend through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, VSMs etc.
- Lead Capability building of the operations/support function teams in improvement methodologies
- Act as Subject Matter Expert for providing analysis support and guiding teams on improvement methodology
- Drive business impact through Improvement initiatives.
- Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap
Skills Required
- Lean Six Sigma Black Belt (preferred)
- Thorough understanding of Transaction Quality concepts like Sampling techniques, Scoring techniques, QMS, Cost Benefit Analysis, People Management, Gage R&R, Calibration, driving Quality results
- Hands on experience on using 7 QC tools, variance studies, lean concepts
Min - Experience: 15 years
Qualification: Graduate / Postgraduate
Location: Chennai
Shift: 6 pm to 3 am (WFO)
R1 Rcm is looking for .
Education : Any Graduate / Post Graduate
