Operations Coordinator

Company Description

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We're an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:

• No. 1 Best Large Workplace in Ireland by GPTW
• 5th Best Super Large Workplace in the UK by GPTW
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK 2023 by GPTW
• Top 10 Best Place to Work UK by Glassdoor

We're a core values-driven company, we hire people who share our values, and we reward those who display and foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you!

Job Description

This role is for an Operations Coordinator / Analyst to join the UK Digital, Data, and Cloud Practice within Version 1, reporting to the Practice Operations Manager.

Operations is a hugely diverse career path in Version 1, and it boils down to doing whatever is needed to ensure the smooth operation of our business. On any given day, in broad terms:

You'll use data to fuel continuous improvements via weekly, monthly, and quarterly reporting and constant data analysis.

You'll proactively spot discrepancies or issues and try to adapt existing processes to ensure they don't happen again. If there's no process, (with support from your team) you'll build one, document it, and roll it out to stakeholders and users.

However - while you'll need to 'like a good bit of process' in this role, we're also very people-focused, and you'll also come to have a deep understanding of when the process needs to adapt to people vs. when people need to adapt to the process. (Like processes around Data Security, there's no room for messing there!)

You'll learn all about large-scale IT project mobilisations, allocating staff across conflicting customer and project demands, and how to coordinate project roll-offs as well. You'll work closely with both our technical teams and with the centralised Workforce Management team around internal rotations and external hiring. You'll also learn more than you ever thought you needed to know about the various types of UK security clearance.

You'll primarily be working as part of a small Practice Operations team with shared goals and tons of support, but over time you'll also develop your own projects that will have a measurable, positive impact on our business and people.

At a more detailed level, responsibilities will include things such as:

• You will work closely with Finance, Practice Heads, and Portfolio Directors to ensure that monthly forecasts are in place and accurately managed.
• You'll closely monitor weekly chargeability to ensure the right people are working on the right projects at the right times, maximizing efficiency and employee satisfaction, and minimizing financial risk.
• Administration and analyst tasks around Practice reporting and data cleanliness/accuracy
• Monitoring team allocations via our Resource Management System, KimbleApps and ensuring the right consultants are assigned to the right projects. This isn't just about data - it's also about making sure we're giving our people the right career options at the right time to ensure they're as happy to work at Version 1 as we are to have them.
• Managing contract end dates or extensions, team movers, line management changes, and customer onboarding.
• Presenting new processes to staff and managers, and providing training where
• Planning remote and in-person events events, ranging from work-focused workshops to engagement activities such as puzzle-based casino heists, online interactive pasta-making classes, or drag-bingo, to name a few!
• And so much more! No two days in Version 1 Operations are the same.

Qualifications

You'll do well in our team if:

• You have experience in a similar(ish)role such as Operations, PMO, Administration, HR operations workforce management, or business operations.
• 2-3 Years of experience.
• O365 suite, in particular, Excel, Power BI and SharePoint
• Highly motivated
• Outstanding 'people' skills
• Commercial awareness
• Have excellent communication skills and interpersonal skills
• You're a problem solver by nature with great accuracy and attention to detail
• You're collaborative - you know who the right people are and how to work with them successfully to get issues resolved or achieve great things!
• You have an analyst or researcher's mindset with intermediate experience of Excel and PowerPoint. You enjoy working with data (or at least don't mind it) and will go off to research things you don't understand.
• You have strong communication skills - both verbal and written.
• You've got any previous experience of writing process documentation, or have no experience but are happy to dive in and learn!