Address Job Description Summary:
This position is responsible for the delivery of payroll services & manage team including operations support to State Street entities for Australia & SE Asia countries in accordance with Company Service Level Agreements that will ensure accuracy and timeliness as well as full compliance with legislation, company policy and control procedures.
Primary Job Duties and Responsibilities:
This position requires an experienced payroll and HR operations professional with strong technical and business process skills, and the ability to interact at all levels of the organization. A requirement to demonstrate a flexible approach and ability to work at a strategic governance level whilst also operating in a ‘hands on manner’ to ensure all deadlines are adhered to
Continually execute the GHR Shared Services Strategy to ensure alignment to corporate and GHR goals .
- Act in an advisory and strategic role when looking at legislative changes and trends to assess and impact future strategy
- Continue the evolution of the GHR operating model with an emphasis on service delivery through a globally consistent, scalable support model and enhanced self-sufficiency
- Researches best practices, evaluating “as is” processes and redesigning them to achieve better efficiency, effectiveness and control compliance
- Operationalize end-to-end local regulatory requirements and GHR policies and programs, as well as those of other corporate groups, into the daily operations of GHRSS; global, regional and local outsourced administrative vendors
Provide effective Governance and Management of resources and processes to identify and manage risk under a focus of risk excellence.
- Providing oversight to payroll activities across multiple countries delivered by various providers, to include coordinating related activities with Finance, Legal, etc.; providing Tier 3 customer support for such HR services.
- Responsibility for benefit and pension administration to ensure effective controls are utilized and payments are delivered to correct third parties within the scheme deadlines
- Act as key contact for all payroll and employment tax audit activities such as liaison with internal and external auditors to assist with understanding the key processes, providing evidence of key controls
- Ensuring correct statutory and Payroll treatment of inbound and outbound assignees and short term business visitors via liaison with Global Mobility & external tax consultant
- Providing oversight to all payroll and employment tax audit activities, including maintaining a working relationship with local revenue and governmental agencies
- Responsible for employment taxation and governance including expense policy review, including all related tax reporting
- Ensure a focus on maintaining data privacy in line with global and local requirements across GHR Shared Services
- Review and provide approval where required including payroll output and payments
- Act as a local escalation point for all payroll issues
- Ensure adoption of compliance initiatives across the GHRSS international operation
- Ensure support the full SOX & Audit requirements in a position of audit readiness
- Ensure strong vendor management framework is followed whilst supporting all due diligence and relationship management ( TPRM )
- Support the continued development of a comprehensive vendor management program with an emphasis on risk mitigation policies and practices (ISRMP)
- Ensure documented BCP plans
- Demonstrate the ‘Risk Excellence’ culture in your behavior
- Develop effective working relationships and communications with staff and ensure that staff are motivated, developed and supported
- Establish and monitor an effective delegation framework to ensure that tasks are performed by staff members with appropriate capacity and authority level (based on knowledge, skills and competence
- Establish and monitor an effective oversight framework to ensure that issues are appropriately identified, escalated and resolved
- Ensure that the highest level of the Code of Conduct is displayed in your own and staff behavior
Ensure effective Stakeholder and project management programs are supported around all GHR Shared Service activity
- Effectively communicate and collaboration with all leadership levels as a key partner and regional lead for regional and local initiatives and strategies
- Develop and build strong partnerships across key areas such as GHR, Finance, Corporate Tax, Audit and Compliance
Skills and Essential Experience:
- 10-12 years of experience in a payroll/HR operations position in a multi-country (Australia, Hongkong, Taiwan, Korea, Singapore, Malaysia, Thailand, Brunei) payroll environment with a strong understanding of best practice around controls, regulations, tax compliance, and working with outsourced providers
- Strong analytical and problem solving skills
- Excellent organizational skills with the ability to work in a dynamic business environment
- High attention to detail with demonstrated project management and process improvement skills
- Strong oral and written communication skills
- Working knowledge of HRIS and Payroll systems required, with Workday and ADP Payforce experience a plus
- Employment tax knowledge is desirable
Required Competencies :
- Team motivation and Leadership
- Management of virtual teams
- Embraces culture of risk excellence
- Strong interpersonal, influencing, and customer service skills
- Uses independent action, judgment and decision-making
- Demonstrates flexibility to meet changing business needs and priorities
- Displays a positive attitude toward work and the work environment
