AddressStrong English communication skills - both written & verbal (advanced level)
2+ years of experience or adequate knowledge with Cisco configuration or network tech support 3rd level
Project & change management experience is a plus
CCNA Required .
Customer handling & analytical skills
Ability to work under pressure & flexibility
IP and data routing technology and policies, network design
Knowledge of network protocols: BGP, OSPF, RIP, EIGRP, MPLS, VRRP, HSRP, GLBP, etc.
Security, NAT configuration, proxy server and firewalls
WAN technologies: Ethernet, Frame Relay, PPP, POS, ATM, DSL, ISDN, etc.
QoS, Multicast, VoIP, PVC/VRF-lite
Hardware: Cisco routers, switches, CSU/DSU, modems
Roles & Responsibilities:
End to end responsibility for customer’s Service Request per Change Management Process, including project management tasks (liaising with 3rd parties, scheduling, execution of planned change request), customer single point of contact for assigned project.
Technical validation and preparation of the change request (configuration script), execution of the change during scheduled window, testing & troubleshooting, root cause analysis, producing technical documentation.
Project administration & data processing in internal tooling (multiple applications, dBs, tools).
Technical validation and preparation of the change request (configuration script)
Order Management and client coordination
Execute MACD's - Implementation of the change during scheduled window
Testing & troubleshooting, root cause analysis
Producing technical documentation
Project administration & data documenting in internal tooling (multiple applications, dBs, tools)
Qualifications:
Graduate
University degree in technical field (Telecom/Networking) an advantage
2-4 years of overall Experience.
Network Tech Support
