Address
Form of work
Salary- Incident Management: End to End Management of customer networks and providing a rapid response to customer raised incidents and problems
- Change Management:
- Asses the BAU changes and provide Task Implementation Document
- Perform move, add or delete changes on the network as per standard change process
- Configuration Management: Manage configurations and implementations
- Performance management and trend analysis
- Preventative maintenance
Key accountabilities
- Incident Management for all proactive and reactive faults
- Handling of Remedy tickets, Change, configuration and performance management
- Technical advice to 1st Line Team
- Escalation point for Technical Support Engineers
- Perform trend analysis and preventative maintenance
- Troubleshoot and resolve complex Data issues
- Provide training and mentor Technical Support Engineers
- Interact and advice to customer on technical issues
- Identify any design issues in the existing setup and co-ordinate with senior L2’s, 3rd line & design community and drive for resolution
- Raise cases with Vendors on complex issues
Essential
- Hands on experience in Cisco devices, ITIL
- Good Troubleshooting skills,Good Understanding of Security.
- Routing/Wireless /Switching
- 3+ years of Work Experience in Operations
- CCNP or CCIP (preferred)
- Require in-depth knowledge and expertise on LAN/WAN Technology & Managed Service Portfolio, Deployment & Integration
- Basic knowledge in Cisco Wireless Technology
- Experience in Other vendor products other than Cisco like Juniper, Alcatel, Nortel, Huawei etc.,
- Experience in any one of the WAN Optimizer products like Cisco WAAS, IP Anema, Riverbed, Juniper, Bluecoat etc.,
- In Depth Knowledge on QoS Concepts
What's in it for you
Together we can
