Network Operations Center Engineer

Position :- NOC Engineer

Qualifications: B. Tech/B.E. Computers/IT, Graduation/PG in Computers/IT

Certifications: CCNA,MCSE, ITILv3

Experience - 2+ years

Skills:

Well versed with Monitoring tools like SolarWinds, Logic Monitor, Micro focus or Science Logic.

Knowledge of performance monitoring, Availability monitoring, Capacity management, Command Centre,

Knowledge of Server , Network , Storage alerts and remediations.

Understanding of IT Infrastructure Components.

Good understanding of ITIL Processes like Incident, Problem, Change management.

Working knowledge on ITSM tools like Service Now.

Working Knowledge on General applications like MS Word, Excel, Power Point, Visio Etc.

Good Communication & Interpersonal skills

Roles and Responsibility

Network/Server & Link Monitoring, Syslog monitoring.

Proactive and Reactive Monitoring.

Coordinate with ISPs in case of connectivity issues.

Device performance monitoring (CPU Utilization, Memory Utilization, Error logs)

Follow escalation matrix.

Report Generation for CPU Usage, Memory Usage, Bandwidth Usage of Network device.

Perform L1 Troubleshooting on incidents

Handle Service Requests.

Prepare MIS data for assigned, resolved, pending, transferred tickets.

Coordinate with other teams for various support/issues.

Maintain Diagrams, Inventory, Update CMDB.

Good knowledge of ITIL processes.

Si2 Technologies Pvt Ltd is looking for .

Education : Any Graduate / Post Graduate