Address
Form of work- Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop software/
applications.
- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop , Laptops ,
Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral
equipment and devices.
- Perform general preventative maintenance tasks on devices and software.
- To follow and execute instructions provided by Subject Matter Experts.
- Provide onsite hand and eye support to TCS / Customer / OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment.
- To assist users with any logged IT related incident when called upon.
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes
with the aim of restoring service to the customer as soon as possible; escalating incidents to other support
teams where necessary.
- To accurately record, update and document requests using the IT service desk system.
- To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical
and non-technical colleagues at all levels in the organization.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- To create, maintain and publish relevant support documentation in order to assist all End Users with the
quick resolution of their incidents and service requests and enable users to become more self-sufficient.
- Be willing to attend training as necessary to keep up to date with the latest technology and internal system
processes.
- To attend training courses as identified and agreed for appropriate development.
- To contribute towards reporting as per TCS / customer requirement.
- Any other tasks as assigned and within the skillset of the person.
