AddressJob Title:Messaging Engineer
Location: Pune
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs
Hybrid Working
Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Introduction:
The vacancy is for a Messaging Infrastructure Specialist providing live systems support to the global Barclays Messaging environment. The role holder must have the ability to own and resolve incidents end-to-end and work closely with other technical support teams to drive email related issues to resolution.
What will you be doing?
Production Support
Systems Management - Responsible for Operational Systems Management & Preventative Maintenance – to include proactive monitoring, system checks, SOD Reports, house-keeping and scheduled maintenance activities.
Incident Management – provide 24 x 7 (rota) 3rd Line Specialist support for all core and non-core messaging technologies.
Estate Management – work on DCR Test to support the resiliency teams, capacity management,
request management – responsible for handling the request for fulfilment of the new asks.
Escalation management – provide full support and best service in event of any service or operational escalation. This would include the ability to problem solve, by reviewing incidents raised, making innovative recommendations, analysing the full end to end issue ensuring that recommendations made will resolve incidents with no additional impact to service
Change Management – Assess, plan, test and implement BAU change into the production environment, adhering to bank’s governance and change control procedures.
Innovation – a key requirement for this role is to continually keep appraised of Infrastructure and application enhancements in order to have the ability to continually be reviewing innovative solutions and service improvements as part of the role
Communication – with any incident raised or escalation to service, the role holder must have the ability to communicate at all levels. This would include client, line management and peer interpersonal skills to verbally communicate issue and the plan to resolve. Communication needs to be clear, so all stakeholders understand the issue and the plan to resolve
Transformation Support – to assist with Barclays messaging operational support activities as messaging infrastructure transitions services to the cloud. This would be outside of the standard BAU support expected and will involve work on key messaging transformational projects
Documentation Management & Administration
Adhere to all operational processes and procedures, ensuring full compliance to the input of data and information into service management and operational tools and systems.
Own and manage document library - develop, store and maintain all operational documentation to include processes, procedures, knowledge, and required MI.
What we’re looking for:
Essential Specialist Skill
M365
Experience of working in a 3rd line IT support environment
Exchange 2013 / 2019 (including EDGE /Hybrid) large enterprise solutions ( >100,000 seats across multiple geographic environments)
Exchange Online – Office 365 in a Hybrid / Federated configuration
Symantec.Cloud (formerly MessageLabs)
Symantec Email Gateway (SEG 10.x)
Windows 2012, 2016, 2019 (32 and 64 bit builds)
Trustwave Secure Email Gateway (formerly Mail Marshal)
Veritas Enterprise Vault / Discovery Accelerator
SMTP Mail Routing
Azure
Desirable skills/Preferred Qualifications:
Automation
Purview (Formerly Compliance Center)
Skills that will help you in the role:
Competent Knowledge :
Message Hygiene (cloud based and on-site delivery)
Windows Active Directory (multi forest/domain implementations).
Hardware (i386 hardware)
Where will you be working?
Pune
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
#InfrastructureEngineering
