Address| Job Description Title | Mail Management Executive - Merchant Services | |
| Group Company | HDFC Bank | |
| Role | Mail Management Officer | |
| Office Location | Pan India | |
| Position Description | Mail Management Officer-Non Sales | |
| Primary Responsibilities | Executive to ensure all etiquettes, greetings, professional and courteous feel is marked on each email being marked along with quality checks. | |
| 100% quality of closure as per service quality audit for the emails. | ||
| Root cause analysis for all escalated complaint logged with all touch points | ||
| Chargeback and Retrieval cases to be intimated to the merchant and accordingly documents represented and timely intimations being sent to the Merchant. | ||
| Additional responsibilities | Audit done by the bank internal audit team needs to be satisfactory since these all checks would have been done. | |
| Reporting team | Reporting Role | Helpdesk Manager - Mail Management |
| Reporting Department | Payments Business | |
| Educational qualifications preferred | Category | |
| Field specialisation | Any discipline | |
| Degree | Graduate | |
| Academic Score | Pass | |
| Institution tier | Any | |
| Required Certification/s | ||
| Required Training/s | ||
| Required work experience | Industry | Banking preferred - but not a constraint |
| Role | NA | |
| Preferred years of experience | From | 1 |
| To | 3 | |
| Key Performance Indicators | ||
| Required Competencies | ||
| Required Knowledge | Basic MS office | |
| Required Skills | . Email Management Etiquettes , .Proactive & Problem-solving capability, .Patience & concentration, | |
| Required abilities | Physical | Quick learner, Multitasker |
| Work Environment Details | ||
| Specific requirements | Travel | NA |
| Vehicle | NA | |
| Work Permit | ||
| Other Details | Pay Rate | |
| Contract Types | Permanent |
Skills: Basic Ms Office
Experience: 1.00-3.00 Years
