Participate in product design (new and existing), acceptance testing and release to internal and external users.
Monitor project profitability for his / her clients to identify projects that are below standard margins […]
Preparing and assisting in time and pricing estimates for prospects and rate revisions for clients. […]
Develop and maintain effective customer relationships (rapport) with internal and external customers. […]
Periodic review of the process documentation and delivery schedules to ensure these are updated.
Ensure that team members are compliant in following process documentation...