Manager / Senior Manager - Internal IT

Summary role description:

Hiring for an IT / BT leader for running enterprise IT of a HealthTech SaaS company.

Company description:

Our client is a US-headquartered tenured HealthTech SaaS platform provider whose products help millions of employees in the US discover their health benefits entitlement in a simple, intuitive way. They also help employers derive optimal RoI for their investments in employee health, with improved health outcomes, reduced healthcare costs, and increase benefits satisfaction. They have grown both organically and through acquisitions, including their recent merger with a leading value-based care platform, which is a unique provider of a care model that can deliver whole system health to a diverse patient population, from a single care center. Their India centre powers the product suite, through their R&D, product development, implementation and IT operations contributions.

Role details:

• Title / Designation:  IT Manager
• Role level:Manager / Senior Manager
• Role scope: Enterprise / Internal IT, with focus on end user computing across devices, productivity suite and business applications
• Reporting Manager: Director – IT
• Location: Hyderabad, India

Role & responsibilities:

• Lead an IT team of iOS deskside support engineers, and application support engineers for enterprise applications, including G Suite apps, SFDC, Workday, JIRA, Confluence and the like, hosted on GCP.
• Define / redefine, design / redesign, policies, tools and controls and deliver on device management, applications development management and support, including hands-on contribution and technical guidance to team.
• Progressively develop a road-map and deliver on IT management quality and efficiency levers, like standardisation, rationalisation, automation and suchlike and develop the function as a Practice / Centre of Excellence
• Seamlessly collaborate with stakeholders across the globe, showcasing sustained excellence and inspire expansion of the scope and scale of the services delivered from the centre

Candidate requirements:

• 12-15 years of experience in IT, including the latest 3-5 in leading a team of IT and Applications Support, preferably in the in-scope areas (G Suite for Business, GCP, Jamf, Citrix security, support for Salesforce, Workday, JIRA, Confluence etc. hosted on GCP)
• Demonstrable experience and expertise in progressively improving and sustaining operational efficiency parameters, across policies, tools, technologies, solutions accelerators, etc.
• Proven experience in working in a multi-country IT operation, handling requests, incidents, problems, and other support activities with distinction
• Remarkable BRM (business relationship management) skills, leading to sharing success stories and case studies, helping expand the scope and scale of services from the offshore / India centre
• Professional certifications in in-scope technologies and services – highly preferable
• Adept at client relationship management, communication, delivering under pressure, ability to guide, mentoring teams, including in times of crises.
• Ability to work in a matrix environment.

Assessment process:

• Interview by Head – India Centre
• Interview by Director – IT (based in the US)
• Interview by CTO
• Wrap-up discussions with Head – HR