Manager - Operations

External Interface

• Brands management and operational teams
• External vendors
• Statutory and regulatory authorities
• Customers

• Graduate/BHM

• 7-8 years of experience in retail industry and experience of retail operations is essential

• Sound knowledge of retail operations
• Sound understanding of branding promotions
• Knowledge of financial management and understanding of tax structure

Manage the overall operations of the mall by offering the highest quality of services to both retailers and customers, in order to increase footfalls and consumptions and offer the customers a good experience

• Responsible for completing all formalities required for getting the store operational (including fit-out process) within the defined timelines post handover by the projects and leasing team
• Develop and maintain good working relationships with all retailers in the allocated zone/ area by interacting with them on a regular basis
• Monitor the completion of the leasing administration process by the retailer and all other formalities prior to opening of a store; in coordination with Leasing and Legal teams
• Support the process of fit-outs for every new retailer and renovations (if any) of existing retailers
• Manage / observe the opening and closing time of the mall for the customers
• Events Execution - Working in very close coordination with Marketing team and ensuring smooth flow of event without compromising on the overall quality
• Cost Control - More vendor development and vendor relationship to keep a cost under check and as per market rates. Value/material engineering to keep the cost within/below budgets
• Provide inputs for the design/ modification of the process for recording and resolution of issues of Helpdesk Operations (Smile Centre)
• Monitor the deployment plan of Housekeeping staff across the centre, and the housekeeping activity schedule
• Ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels
• Supervise the activities of horticulture, pest control and fa ade cleaning agencies and ensure adherence to schedules
• Design reward and recognition schemes for engaging / motivating internal and outsourced staff within Housekeeping, Parking, Security and Engineering (such as best agency of the quarter, employee of the month etc

Skills: Retail Operations, Financial Management

Experience: 7.00-8.00 Years